# Owen Schebella

> Principal Product Designer | UX Strategy & Design Leadership | AI & Automation UX | Enterprise SaaS | Accessibility | Design Systems Architecture

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/owenschebella

About Me:
I’m a Product Designer focused on shaping human-centered experiences at the intersection of AI, automation, and enterprise SaaS for global brands including Five9, H&R Block, McKesson, and Wells Fargo. 

My journey began in behavioral science, where I explored what motivates people, how they make decisions, and what drives engagement. That foundation shaped my approach to design — one that blends empathy, data, and strategy to bridge the gap between complex systems and the humans who use them.

What I Do Best:
‣ Design Leadership & Strategy – Aligning design vision with business goals to turn friction into flow.
‣ Scalable Design Systems – Building frameworks that power consistency, accessibility, and rapid delivery.
‣ AI & Automation UX – Humanizing intelligent systems to make cutting-edge tech feel intuitive and effortless.
‣ Cross-Functional Collaboration – Partnering with executives, engineers, and researchers to deliver measurable impact.

Impact Highlights:
‣ Fueled a $200M acquisition by leading UX vision and scalable design systems that defined platform value.
‣ Secured $100M+ enterprise contracts through design-led strategy and stakeholder alignment.
‣ Improved product efficiency 10× and accelerated time-to-ship through accessibility-driven design governance.

Core Skills & Expertise:
‣ UX Strategy & Design Leadership
‣ Enterprise Product Design
‣ Design Systems Architecture & Governance
‣ AI & Automation UX
‣ Cross-Functional Collaboration & Stakeholder Alignment
‣ Accessibility & Inclusive Design
‣ User Research & Usability Validation
‣ Information Architecture & Interaction Design
‣ Design Operations & Process Optimization
‣ Roadmapping & Product Alignment

I believe great design isn’t just about pixels, it’s about purpose. Every interface tells a story, every interaction builds (or destroys) trust, and every experience can create meaningful change when human understanding meets design excellence.

📩 Let’s connect if you’re passionate about designing products that make complexity simple and innovation human.

## Work Experience
### Principal Product Designer @ Five9
Jan 2024 – Present | United States
As a Principal Product Designer at Five9, I aid the evolution of the company’s enterprise design ecosystem — driving the intersection of design, strategy, and technology to power next-generation Agent, AI and automation experiences. Partnering closely with C-suite and cross-functional leaders, I translate complex business goals into elegant, scalable, and accessible products that strengthen Five9’s position as a global Customer Experience (CX) leader.

✨ Selected Achievements & Impact
🎯 Secured a $100M annual, multi-year enterprise contract by aligning platform capabilities with client requirements and leading deep collaboration between Product, Engineering, and Design teams.
🤝 Won another $100M enterprise deal by driving innovative, cross-functional design solutions that exceeded customer expectations and set a new standard for client partnership.
⚡ Accelerated time-to-ship for design and engineering teams through accessibility-driven enhancements to the Five9 Design System, ensuring rapid, consistent, and compliant product releases.

### Lead Product Designer @ Five9
Jan 2020 – Jan 2024 | San Ramon, California, United States
After Five9 acquired Inference Solutions, I transitioned into a leadership role as Lead Product Designer, serving as the founding design leader responsible for defining the end-to-end vision, strategy, and execution of the Five9 Intelligent Virtual Agent (IVA) platform. Partnering directly with the CEO, CTO, and a team of 40+ engineers, I transformed complex AI technology into intuitive, enterprise-ready experiences that redefined usability standards and set the foundation for scalable design excellence across the organization.

✨ Selected Achievements & Impact
🎯 Led end-to-end product vision and execution as the founding and sole designer, collaborating across executive and engineering teams to deliver innovative, high-impact design outcomes.
⚡ Reduced agent-solution development time by 10× through design of an AI-powered automation tool that streamlined solution migration between enterprise accounts—eliminating manual work and minimizing human error.
💰 Cut customer-service costs by 40% for CCaaS clients by leading the full redesign of the Intelligent Virtual Agent platform, automating common inquiries and reducing dependency on human support agents.

### Founding Designer / Head of Design @ Inference Solutions
Jan 2013 – Jan 2020 | Melbourne, Australia
As Head of Design at Inference Solutions, I led the end-to-end design vision, strategy, and execution for a pioneering Conversational AI platform that transformed enterprise communication. My work established the design foundation and product excellence that directly contributed to the company’s $200M acquisition by Five9, Inc. I built and mentored a high-performing design team known for craftsmanship, fostering a culture of experimentation, innovation, and continuous improvement that elevated both product quality and delivery velocity.

✨ Selected Achievements & Impact
⚡ Accelerated global product release velocity by architecting a lightweight, modular design system that reduced time-to-ship, streamlined engineering collaboration, and ensured accessibility and design consistency.
🔍 Validated and de-risked critical product decisions through hands-on research with 30+ enterprise customers, uncovering key usability insights that shaped product roadmap priorities and improved satisfaction metrics.
🎯 Unified cross-functional teams by guiding end-to-end product vision and execution across a 40+ engineer organization, aligning stakeholders and delivering elegant, scalable design solutions that fueled business growth.

### Behavioral Scientist & Program Designer @ Medibank Health Solutions
Jan 2008 – Jan 2013 | Adelaide, South Australia, Australia
At Medibank, I led the design and delivery of evidence-based workplace health and rehabilitation programs aimed at improving employee well-being, enhancing productivity, and reducing organizational risk. Collaborating closely with HR leaders, medical professionals, and executives, I translated behavioral science insights into scalable wellness and return-to-work strategies that reshaped company culture and fostered long-term organizational resilience.

✨ Selected Achievements & Impact
📈 Increased employee retention by 30% by developing data-driven rehabilitation programs that aligned job functions with individual capacity—accelerating recovery and reintegration for employees with health conditions.
💪 Boosted workforce productivity and reduced absenteeism by 50% through co-designed wellness initiatives that promoted physical health, mental well-being, and proactive prevention strategies.
🏥 Elevated engagement and reduced workplace incidents by leading company-wide training sessions for managers and HR teams, promoting evidence-based health management and proactive wellness practices.


## Education
### Bachelor's degree in Bachelor of Science (B.S.) in Behavioral Science (Psychology)
Flinders University
Jan 2005 – Jan 2007


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/owenschebella
- Website: https://www.owenschebella.com

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Source: https://flows.cv/owenschebella
JSON Resume: https://flows.cv/owenschebella/resume.json
Last updated: 2026-04-07