# Paige Aikens

> UX Research @ Ramp | Scaling research programs | Turning customer insights into product decisions

Location: Brooklyn, New York, United States
Profile: https://flows.cv/paigeaikens

I'm building the infrastructure that makes great research possible not just for researchers, but for entire product organizations.
 
At Ramp, I own the end-to-end UX research function and have spent the last year scaling it beyond a single-researcher bottleneck. That's meant designing a progressive education curriculum that moves product designers from research-naive to independently running customer studies, with quality gates, scoring rubrics, coaching frameworks, and tooling systems to back it up.
 
I care about the kind of research that actually changes decisions. That means building systems that are rigorous enough to trust, lightweight enough to use, and embedded deeply enough in product workflows that insights don't live in a doc no one reads.
 
Things I think about a lot: how to make customer proximity a team sport, what makes an interview question genuinely neutral, and how to build research culture without creating gatekeeping.
 
Skills & focus areas: UX Research · Research Operations · Democratized Research Programs · User Interviews · Prototype Testing · Research Infrastructure · Continuous Discovery · Cross-functional Enablement

## Work Experience
### Research Operations Manager @ Ramp
Jan 2026 – Present

### User Researcher @ Ramp
Jan 2024 – Present

### User Researcher @ Square
Jan 2022 – Jan 2024

### VP, User Experience Research Lead @ JPMorgan Chase & Co.
Jan 2021 – Jan 2022 | New York, United States

### Senior User Experience Researcher @ Ogilvy
Jan 2019 – Jan 2021 | Greater New York City Area
Various project work for both B2B and B2C clients. 

Primary responsibilities include communicating with teams and recommending/exercising various research methodologies that attain both stakeholder goals and user needs. Recent focuses have been to balance our practices of data strategy with qualitative/quantitative and generative/evaluative research methods to best measure success through various KPI's and support such data with human-centered feedback.

### User Researcher & Information Architect @ Logic Department, LLC
Jan 2015 – Jan 2019 | Brooklyn, New York
Leads the organization in best practices and methodologies for qualitative and quantitative user research for optimal consumer insights. This, coupled with language and analytical expertise allows teams to understand user behaviors, needs, and motivations through observation techniques, task analysis, and varying other feedback methodologies.

### Lead User Experience Designer @ City University of New York
Jan 2016 – Jan 2018
User Researcher, A/B Tester, Wireframer, Prototype Builder, User Tester, Site Map Builder, Taxonomy Creator, Interface Designer, Minor Graphic Design Worker.

### User Experience Designer @ City University of New York
Jan 2014 – Jan 2016 | Greater New York City Area

### Contributor @ EDMAKER
Jan 2016 – Jan 2017
EDMAKER provides full-service solutions for people and organizations who want to engage their communities through online learning.


## Education
### Economics
University of San Francisco


## Contact & Social
- LinkedIn: https://linkedin.com/in/paige-aikens-7077a0102
- Website: http://www.paigedupont.com/

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Source: https://flows.cv/paigeaikens
JSON Resume: https://flows.cv/paigeaikens/resume.json
Last updated: 2026-04-07