• • Delivered high-volume, client-facing service while maintaining a personalized, professional customer experience in fast-paced environments.

• Utilized clear communication and active listening to accurately assess customer needs and provide timely, solution-oriented recommendations.

• Consistently met or exceeded individual performance targets while maintaining high customer satisfaction and service quality standards.

• Managed a structured client portfolio, driving repeat business through proactive follow-ups and personalized product or service recommendations.

• Accurately documented customer interactions, preferences, and transactions to ensure service continuity and efficient future engagements.

• Collaborated cross-functionally with operations and support teams to resolve customer issues quickly, taking ownership through to resolution.

• Contributed to increased customer retention, positive feedback, and long-term client relationships through reliable and consistent service delivery.

• Led end-to-end concept, branding, and product development for RW Shoes’ Non-FR woven apparel line, aligning heritage workwear DNA with modern U.S. performance and lifestyle utility standards.

• Developed a market-ready conceptual framework rooted in form-follows-function, durability, and sustainability through service life, supporting North American consumer expectations.

• Drove fabric innovation strategy, specifying durable, stretch-enabled, and comfort-focused materials to improve wear performance and extend garment lifecycle.

• Delivered fully engineered garment concepts—from technical sketches and construction logic to stitching details and reinforcement mapping—ensuring production feasibility and performance integrity.

• Developed curriculum for all subjects taught under the Fashion Design department

• Arrange and supervise fashion shows - Coordinate photo shoot, fashion shows and display activities

• Initiated and developed assessment system – thesis evaluations and introduced assessment measures for student evaluations

• Develop and apply design concepts into teaching - study fashion trends and use the ideas in creating new lectures and study material

As a Department Head, I strategically led and implemented comprehensive faculty development initiatives, improvising and enhancing curriculum design, student engagement, academic self-regulation, and the adoption of cutting-edge instructional technologies. I drove impact through targeted workshops and individualized consultations, and collaborated directly with the Dean's Office to spearhead critical policy planning. My leadership extended to optimizing operational aspects, including fostering dynamic industry collaborations, overseeing staff supervision, and managing departmental budgeting for peak efficiency.

Led the design process for workwear, denim, and non-denim collections, incorporating fashion styling and conceptualizing garment collections aligned with trends to secure partnerships with JC Penney, Dovetail, and Haggar.

Developed trend books, presentations, and bespoke fabric solutions to captivate buyers and enhance engagement.

Curated collections for major events like Functional Fabric Fair, Kingpins, and ISPO, driving visibility and sales growth.

Cordura Collab:

Retro performance : a unique collab of hard core workwear fibre with fashion silhouette. A location which show case that true essence of work and fun.

Lycra Collab:

Blurring the boundaries. A capsule fashion collection. Using fabric technology and finishes like Ecomade, and coolmax with T400 to blur the performance with fashion.