# Pallav Soni > Software Engineer @ ServiceNow | CMU Location: United States, United States Profile: https://flows.cv/pallav • Devotion and drive to serve customers and company • Experienced working with agile teams in a scrum-based setup • End-to-end ownership and collaboration with an impact-driven attitude • Self-documenting/readable code & thorough unit tests day-to-day: Requirement analysis, programming new features, debugging, code reviews, architectural decisions, and testing. ## Work Experience ### Software Engineer @ ServiceNow Jan 2024 – Present | San Diego, California, United States ### Software Engineer @ Short Answer Jan 2024 – Jan 2024 | San Francisco Bay Area Short Answer is an ed-tech platform for K12 students that allows gamification of in-class activities. Developed LLM-based writing scaffolds for students. Allowing students to get help from AI to improvise their responses for better in-class performance. Integrated LLM APIs. ### Graduate Research Assistant @ Carnegie Mellon University Jan 2023 – Jan 2023 Graduate Research Assistant at CMU's Teel Lab lead by Prof. Majd Sakr 1. Open-source contribution to project PlantD - Performance, Latency ANalysis and Testing for Data pipelines 2. Developing autoscaling solutions for data pipelines and validating autoscaling behaviors under various load patterns. ### Software Engineer Intern @ athenahealth Jan 2023 – Jan 2023 | Boston, Massachusetts, United States 1. Developed a care program dashboard using React and Typescript, this allows practitioners to configure custom care programs for their patients and register them to track patient progress. 2. Implemented HIPAA-compliant patient status history REST API that helps track patient history in a care program. 3. Launched a design library of React components on NPM, facilitating reuse of styled components and version management across 5+ projects, reducing development time by 20%. 4. Formulated technical readiness of a new Java microservice by adding API performance monitoring using Prometheus and Grafana K6. ### Software Engineer @ Birdeye Jan 2021 – Jan 2022 | Palo Alto, California, United States 1. Collaborated with cross-functional agile teams, driving development in a micro-service architecture. Performed requirement analysis, code reviews, system design, documentation. 2. Laid the foundation of ”Birdeye Payments,” a Java-based micro-service. Integrated Stripe SDK. 3. Developed reports interface in React.js, and a PDF download service in Node.js. Catalyzed a remarkable 32% increase in customer adoption of PDF reports. 4. Laid the foundation for adoption of Typescript into the frontend codebase. Performed POC, and knowledge sharing with the team and devised a migration roadmap. 5. Investigated and fixed security loopholes in a client-server architecture supporting 5M+ users, boosting defense against OWASP top 10 attacks. 6. Fixed critical UX issues and leveraged redux store to sync filters across different web pages in the dashboard. 7. Mentored 2 entry-level engineers and helped the team streamline the developer onboarding process. ### Software Developer - UI @ ixigo Jan 2020 – Jan 2020 | Gurugram, Haryana, India 1. Engineered an interactive business analytics dashboard, capable of generating alerts for business metrics, and reporting any threshold violations. 2. Introduced test-driven development with Jest and crafted structured REST APIs using GraphQL, resulting in a 32% reduction in regression and integration-related issues in production. 3. Boosted performance of the itinerary page using caching(Redis) leading to faster checkouts and higher customer conversion. Improved Lighthouse score from 78 to 95. ### Software Engineer Intern @ Quantiphi Jan 2019 – Jan 2019 | Mumbai Area, India 1. Engineered a data pipeline for training and testing a machine learning model to perform brand recognition 2 Accelerated the use of cloud and distributed training to process 22K images a day, resolving performance bottleneck 3. Designed and developed a docker image encapsulating a siamese neural network to recognize and classify brand logos in real-time from video streams. Achieved a 24% jump in classification accuracy. 4. Load-tested the model and S3 bucket in the range of 10-40 images/sec and benchmarked the performance of the model. ### Co Head, Extropy 2k19 @ Birla Institute of Technology and Science, Pilani Jan 2018 – Jan 2019 | Pilani Leaded the creatives team (involved in developing website and digital art) @ Extropy 2k19 ### Apogee Coordinator @ Birla Institute of Technology and Science, Pilani Jan 2018 – Jan 2019 | pilani Head of planning and execution at APOGEE 2019 ### Frontend Web Developer, Department of Visual Media, BITS Pilani @ Birla Institute of Technology and Science, Pilani Jan 2017 – Jan 2019 | BITS Pilani Integral member of the planning and developers team for college fest websites - OASIS 2017 & APOGEE 2018 ## Education ### Master of Science - MS in Software Engineering Carnegie Mellon University ### Bachelor of Engineering - BE Birla Institute of Technology and Science, Pilani ## Contact & Social - LinkedIn: https://linkedin.com/in/pallav-soni-100 - Portfolio: https://www.pallav-soni.com/ --- Source: https://flows.cv/pallav JSON Resume: https://flows.cv/pallav/resume.json Last updated: 2026-03-29