Continuing to elevate the Xfinity Assistant experience by leveraging Large Language Models (LLMs) to enhance data. Evaluated sets of 100s of Q&As between customers and XA's LLM model, providing strategic recommendations to fortify the routing model.

Designed conversation flows and prototyped the MVE reactive experience for Xfinity to target the first set of 25K newly onboarded customers of a multifamily dwelling segment, setting the stage for more use cases.

Created a test-ready experience for offering Comcast’s customers with Xfinity contact card within the proactive outage notifications journey to enhance the reliability perception for over 100K customers nationwide.

Increased the conversation engagement for an Adobe company’s virtual

Conducted enablement sessions with cross-functional teams of more than 80 employees to introduce the functionality of new features as a part of new product onboarding.

Conducted research to identify skills and knowledge gap for professionals looking to transition into a UX career

Completed 12-month long intensive training program in UX including specialization in Voice UI

Contributed to Help with COVID initiative by serving as a content strategist and information architect with Eden

Lead the UX/UI re-design for a Ugandan NGO website through UX Rescue

Co-leading UX design efforts at Pandemic Professors

Designing conversations for an in-car voice assistant

Contributing interaction design skills to integrate voice input into Section translation initiative by Wikimedia

Iterating on existing workflows to figure the best ways to built-in dictation input

Ideating on the necessary feedback mechanisms at each step of the navigation for both mobile and desktop