• Strategize and architect internal business applications for consistent and seamless user (employee) experiences

• Conduct user research, create user personas, develop user journey maps and service design maps to inform design decisions

• Design wireframes, mockups, and prototypes that effectively communicate design ideas and interactions

• Collaborate closely with product managers, enterprise architects, executive stakeholders, developers, and other partners to ensure design feasibility and alignment with project goals

• Conduct usability testing and gather feedback to iterate on designs and improve user experiences

• Define North Star experience, roadmaps, and goals for customer and partner platforms, clarifying complex requirements to unify 10+ siloed applications.

• Navigate stakeholder relationships through strategic planning, data-driven decisions, and effective communication.

• Research market trends, leveraging AI/ML/Analytics to define KPIs to inform prototypes and experimentation.

• Improve partner experiences by refining business processes and reducing the # of clicks by 55%.

• Refine product strategies with user and stakeholder insights, mapping customer journeys and service design to eliminate 45+ pain points.

• Align executive teams and respective business units through engaging storytelling and presentations.

• Collaborated with cross-functional teams to inform strategic roadmaps, leveraging the latest technologies to meet business and customer needs.

• Conducted executive workshops, stakeholder interviews, and research to understand customer lifecycles better.

• Analyzed competitors, industries, and users to define client landscapes, present strategic perspectives, and set KPIs.

• Created customer journey and service design maps for diverse clients.

• Successfully led 10+ pitches, presenting proposals to C-level executives to secure new business worth $15-20M.

• Led and mentored 20+ designers, providing constructive feedback to drive high-quality outputs and efficient processes.

• Designed enterprise solutions for 10+ industries, addressing complex problems.

• Refined designs through 100+ usability testing sessions, incorporating user feedback.

• Conceptualized and designed multimillion-dollar omnichannel products/services (2015-2019).

• Translated business and user requirements into actionable design solutions, including information architecture, layouts, and wireframes.