GravityDrive is a B2B field operations platform for distributed enterprise teams. I worked on restructuring the core operational dashboard used by supervisors and field operators to manage real-time work, scheduling, and performance visibility.

• Reframed the product from a static task queue to an operational intelligence dashboard, increasing task completion from 60% to 85%

• Conducted 16 hours of on-site contextual research to uncover gaps between designed workflows and real-world field behavior, directly shaping 3 major design pivots.

• Redesigned information architecture for data-dense dashboards supporting prioritization and situational awareness

• Built and scaled a 25-component design system to support cross-feature consistency and long-term scalability

B2B2C Healthcare Platform

Led research and design for inclusive caregiver coordination experiences within a high-stakes healthcare platform, focusing on sociotechnical dynamics, accessibility, and distributed caregiving workflows.

• Defined sociotechnical design principles for caregiver coordination by analyzing communication patterns, caregiving roles, and family dynamics across crisis contexts

• Collaborated with engineering to align UX decisions with LLM architecture and RAG constraints, ensuring technical feasibility and responsible AI integration.

• Designed decision-support flows that translated complex clinical data into structured, progressive interfaces to improve caregiver comprehension and confidence

• Designed and prototyped VR and 3D multisensory experiences to make complex information more engaging and accessible across diverse audiences.

• Applied UX principles, accessibility standards, and multisensory interaction design to ensure digital resources were intuitive, inclusive, and impactful.

• Collaborated with cross-functional teams to translate research findings into scalable digital tools and interactive guides, enhancing usability across web and immersive platforms.

• Explored emerging tech (VR/AR, interaction design) as a way to expand traditional digital experiences into more human-centered, enterprise-ready solutions.

Led the design of a mobile-first group savings platform that translated informal savings-circle behaviors into a structured digital experience, increasing savings adherence intent compared to individual saving flows in usability studies.

• Designed end-to-end mobile UX across onboarding, group formation, contribution management, and progress tracking, improving comprehension and usability for users with varying financial literacy levels.

• Modeled offline community savings dynamics (shared goals, visibility, peer accountability) into a scalable product architecture that reduced manual coordination and clarified contribution rules.

• Established consistent multi-user interaction patterns for joining groups, contributing funds, and tracking collective status, reducing task completion time and lowering error rates in testing.

• Revamped the interior spaces of a luxury weekend home, optimizing natural ventilation and daylighting,

• Created 3D visualizations for VR, reducing design iteration time and enhancing client decision-making.