# Patrick Fan > UX Designer | Product Designer | Analyst | patrickfan.com Location: San Francisco, California, United States Profile: https://flows.cv/patrickfan Patrick is a UX designer that knows the heavy grind of analysis and banking, and is now pursuing a path at the intersection of analytic and creative problem solving. With extensive experience supporting digital products, Patrick draws inspiration from his cross-sectional experience to bring a unique perspective to all of his work. A calculated risk taker, he utilizes a keen eye for analysis to uncover insights that can warrant consideration for the improbable, or even what first appears impossible. He likes to challenge what is, poke holes, and ultimately excavate a diamond from the earth. After all, iron sharpens iron. Would you like to learn more? UX DESIGN SKILLS: User Research, Market Research, Contexual Inquiry, Affinity mapping, Heuristic Analysis, Competitive/Comparative Analysis, Information Architecture, Content Strategy, Logical Flows, Site Mapping, Wireframing, Prototyping, Usability Testing, TOOLS: Figma, Sketch, HTML5/CSS, Zendesk, Round Robin app integration for Zendesk, LexisNexis Accurint, SharePoint, Microsoft Office, AutoCad LANGUAGES: Conversational in Mandarin, Fluent in English ## Work Experience ### Product Designer @ SiriusXM Jan 2022 – Present ### Product Designer @ Greenstand Jan 2020 – Jan 2022 ### Trust and Safety Fraud Analyst @ Instacart Jan 2020 – Jan 2022 ### User Experience Designer @ DemocracyLab Jan 2020 – Jan 2021 ### Product Designer @ Zeguro Jan 2019 – Jan 2020 ### UX Designer @ San Francisco Department of Public Health Jan 2019 – Jan 2019 | San Francisco Bay Area • Collaborated with a UX design team of three and the digital services manager of SF Department of Public Health (client) in order to redesign the department’s website • Conducted interviews with the client in order to understand the department’s needs as well as the constraints to adhere to the template of the parent website, SF.gov • Conducted competitive analysis, user journey mapping, MVP prioritization, concept sketching, wireframing, interactive prototyping, and usability testing • Decreased the time it takes to find different health information by 1700% ### UX Design Apprentice @ General Assembly Jan 2019 – Jan 2019 | San Francisco Bay Area Completed General Assembly's UX Design Immersive course, a 10-week UX design training program that provided me with industry standard tools and techniques that allowed me to design digital products that solved user problems through real life client-facing projects as well as concept projects PROJECTS: Online Marketplace Promoting Environmental Sustainability •Addressed the need for more proactive action to preserve natural and recyclable materials in order to promote environment sustainability •Created an app that allows users to barter natural and recyclable materials that they possess or collect on a Craigslist-like platform •Built an interactive paper prototype that simulated the buying experience on the online marketplace platform that this app provided Borderlands Bookstore •Conducted analysis of the store's website and performed contextual inquiries to highlight the pain points user have navigating the site •Reconstructed the layout of the website to prioritize features that fit the needs of a predetermined target group - deal-seeking users •Created wireframes and an interactive prototype for the proposed re-design in order to perform usability testing and gain insights on how the re-design could better serve the needs of the target users UCount •Collaborated with a UX design team of three to design a mobile app that allows people to report themselves or others as homeless to the San Francisco Department of Homelessness and Supportive Housing so that resources can be allocated to them •Performed industry and user research to gain firm insights on the problems everyday people had with dealing with homelessness and reporting on the streets of San Francisco •Developed a mockup that utilized the same brand style guide as a sponsor that we chose, Deloitte. ### Fraud Operations Analyst @ Chime - Mobile Banking Jan 2017 – Jan 2018 | San Francisco Bay Area • Managed a team of 80 dispute intake customer support agents in order to provide high-level support for the administration of Chime disputes and chargeback investigations • Created performance metrics for customer support agents and conducted constant analysis in order to identify risky areas and develop solutions/tools to improve customer support while minimizing fraud loss • Overhauled entire dispute intake process by building new training decks for on the job protocols/etiquette/tools, administering training to agents, creating off-boarding/on-boarding plans, creating remediation plans/PIP, and introducing new tools process procedures in order to improve agent average handle time while still maintaining acceptable production numbers for tickets worked and calls conducted • Developed call scripts and Zendesk macros for dispute intake agents to use when interacting with customers and collaborated with Bancorp to assure all messaging was within compliance according to Regulation E • Trained and developed Chime’s fraud engine by creating fraud rules in order to mitigate repeated fraudulent customer behavior and better anticipate forecasted patterns Assisted law enforcement agents and arbiters with subpoenas, arbitrations, and search warrants by collecting customer profile information, spending transactions, account events histories, IP/device logs, emails, and calls for investigations • Performed daily audits and investigations on customer accounts after reviewing daily suspicious activity reports, fraud engine alerts, ACH return reports, and negative balance reports ### Risk Operations Analyst, Trust & Safety @ BCforward Jan 2015 – Jan 2017 | San Francisco Bay Area • Performed fraud analysis and review on 80 Google Wallet accounts per day in order to detect fraudulent behavior and abuse including account hijacking, family/friendly fraud, high chargeback abuse, ach returns, payment fraud, and refund abuse • Contributed to the prevention of a loss of millions of dollars a year on Google Wallet while working in various different verticals, including Google Play Store apps, Google Wallet Peer-to-Peer payments, and Google Cloud • Worked with a team of 7 to perform ad hoc fraud trend analysis on large sets of data documenting week-by-week fraud behavior and create innovative solutions to help combat fraud (i.e. a fraud probability decision tree that boosted risk reviewer accuracy by 14%) while also updating AML procedures and fraud rules • Trained a group of 5 new hires on Google commerce risk operations procedures and conducted shadowing/reverse shadowing in order to develop more risk reviewers • Provided Call Center support to Google Wallet users in order to resolve day to day issues and perform detail confirmation ### UX Researcher @ Varian Medical Systems Jan 2014 – Jan 2015 | San Francisco Bay Area • Collaborated with approximately 50 business users, shareholders, and site owners to gather business requirements regarding the re-launch of the company intranet site into the SharePoint 2013 platform and translate them into business solutions for a smoother migration • Worked with employees in 5 different business units to design, implement, and maintain their SharePoint sites; helped users to understand and document content and site ownership • Managed Varian’s SharePoint intranet site by writing and posting featured articles and stories, uploading images and videos, and updating the pages owned by business units • Drafted numerous user guides for both general employee users and site administrators to coach and train them on the use of SharePoint functionality in order to facilitate SharePoint adoption by end users and improvements to current applications • Assisted the public relations team to manage Varian’s online newsroom by performing tasks such as creating approximately 500 words worth of content to post on their live Facebook and Twitter feeds, gathering updated information for international fact sheets, and contributing to the writing of the press releases • Worked with Varian’s corporate communication’s web developers to solidify skills in HTML5 and CSS3 and assist them with fixing code on the company website along with other related tickets ### Lab Systems Administrator @ NetApp Jan 2013 – Jan 2013 | San Francisco Bay Area • Worked with a team of 6 to assemble and install 30 servers in the data center and document asset and serial numbers in the company’s online inventory system • Assisted and coordinated with 20+ customers with the decommissioning, installation, and troubleshooting of their storage devices in the data center • Provisioned operating systems like Microsoft Server 2008 and Linux Red Hat to servers in the company data centers • Configured IP addresses and pm_cons to all of our customers' storage devices ### Braille Transcriber @ Santa Clara Valley Blind Center Jan 2009 – Jan 2013 | San Francisco Bay Area • Transcribed approximately 30 novels in the English language to Braille for the visually handicapped in blind communities • Operated thermoform heaters in order to imprint Braille characters onto plastic pages for books on their way to blind communities • Collaborated in a team of 6 that prepared and packaged shipments of 100+ Braille books ### Office Intern @ RADinfo Systems Jan 2012 – Jan 2012 | Dulles, VA • Implemented PowerPACS e-Templating to convert and re-calibrate 400+ AutoCAD drawings of orthopedic implants into templates compliant with the company software in order to provide orthopedic surgeons with a complete system for applying templates to digital images. • Worked with a team of 5 to review and edit 20+ patient worklists using the company software in order to ensure patient/implant accuracy ### Assistant Tennis Coach @ Cupertino Sports Center Jan 2008 – Jan 2008 | San Francisco Bay Area ## Education ### UX Design Immersive General Assembly Jan 2019 – Jan 2019 ### San José State University Jan 2011 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/patrick-fan --- Source: https://flows.cv/patrickfan JSON Resume: https://flows.cv/patrickfan/resume.json Last updated: 2026-03-30