Partnered with senior leadership and engineering to understand technical complexity and define an achievable product development roadmap.

Conducted and translated user research activities into actionable product initiatives.

Leveraged product usage data to identify opportunities and validate assumptions.

Defined and extended Submittable's WCAG AA accessible design system and React component library.

Mentored junior designers to develop human-centered design skills and embrace a design thinking mentality.

Conducted research through customer interviews and journey mapping workshops to collect qualitative and quantitative data to inform product design.

Developed personas informed by research to facilitate decision making and keep stakeholders grounded.

Defined user stories and flow diagrams to bring clarity to complex problems and inspire information architecture.

Produced sketches, wireframes, high fidelity mockups and interactive prototypes to communicate interaction and experience design goals to product, engineering and executive audiences.

Conducted usability tests with paper and interactive prototypes to ensure accessibility and understanding of language, interaction patterns and experience flows.

Worked cross-functionally as a champion for end-users and evangelized the importance of user-centered design.