Led design of a unified communications hub in ColorHub, consolidating patient communications previously managed across Zendesk, Salesforce, Slack, and SMS tools. Introduced a global inbox and patient-level communication workspace to improve ownership, visibility, and resolution of patient conversations while reducing context switching and duplicate outreach. Partnered with product and care operations to define communication workflows and requirements, and introduced trauma-informed improvements to templated patient messages.

Led end-to-end design of a core clinical orders workflow in the EHR, working closely with clinicians, product, and engineering to streamline order submission and automate steps that previously required manual handoffs across teams.

Designed the clinical review workflow for a virtual skin cancer screening program, enabling dermatologists to efficiently review patient photo submissions. Collaborated across clinicians, operations, product, and engineering to design workflows that reduced dermatologist review time for contract-based reviewers.

Designed onboarding and risk assessment flows supporting cancer-specific patient engagement campaigns. For the breast cancer campaign, 77% of users entering through campaign completed the cancer risk assessment.

Led design of a benefits management tool, partnering with product and care operations to centralize employer-provided care benefits within the patient chart and replace fragmented tracking across spreadsheets, and program documentation.

Used AI tools (Dessn) to create interactive prototypes, accelerating alignment and enabling more efficient handoff.

Conducted platform-wide UX audits to identify inconsistent interaction patterns and proposed improvements to improve predictability and ease-of-use.

Shared knowledge with design team by presenting on behavior change frameworks, drawing on my background in public health to inform patient-centered design.

Designing and building a mobile app that helps parents and caregivers co-create and record stories with children ages 2–6, allowing families to build a growing library of shared audio stories over time.

Designed the product end-to-end, including user flows, interface design, and a core design system in Figma, and built the mobile experience using Cursor with Expo and React Native.

Researched early childhood language development and pedagogy to structure age-appropriate storytelling prompts and guide the app’s interaction model.

Developing a curated prompt system that prioritizes safe, age-appropriate prompts rather than AI-generated content, with planned integrations for authentication, audio storage, and analytics (Supabase and PostHog).

• Led design of a complex public health grant management platform, resulting in a more efficient, modern experience across multiple interconnected user journeys. Worked in close collaboration with client stakeholders and engineering team on project planning and scope to ensure short deadlines were met

• Working with Pfizer to introduce new workflows on Vaxassist.com that will expand reach of independent pharmacies, with more user-friendly and fast patient scheduling (ongoing)

• Created prototypes and performed tested designs often to validate decisions, iterating from feedback and sharing insights with team

• Used insights from user research to refine designs of internal provider platform, resulting in more streamlined, easy-to-navigate workflows when operating clinics

• Led design system initiative to address inconsistencies across components, and introduced flexible components to accommodate different use cases at scale

• Contributed to product team by introducing annotation process to better collaborate with engineers async throughout implementation

Outside of my 9-5 I volunteered time to support a startup centered around improving the experience finding and reserving programs, activities, and parks for a Parks and Rec department on the east coast. I collaborated with a PM and developer on implementing the MVP's end-to-end design.

I aligned designs to their government-based design system, offering design system improvements to components while ensuring strict accessibility adherence. The updated designs are expected to improve core task completion, conversion, overall improved navigation, and visually stand apart as a more modern, joyful, and beautiful experience.