• Developed stateful AI agents capable of navigating IVR phone menus, conversing with live insurance representatives, analyzing call transcripts, and generating data-driven reports for customers

• Built a CI/CD evaluation pipeline to unit test AI agents and monitor their performance in production

• Designed an event-driven API to stream AI-powered responses on live phone calls in under 250ms, supporting 1,000+ concurrent calls with autoscaling on AWS ECS

• Developed a scalable REST API for users to create and manage call batches, handling 10,000+ concurrent requests while ensuring compliance with SOC2 and HIPAA security standards

• Optimized ORM usage and configuration, reducing Rates API latency for large clients by an average of 250s (83%)

• Rebuilt the Rates API from a monolithic ASP.NET application to a .NET Core microservice, cutting infrastructure costs by 70% per month

• Developed a Demand Management feature to compare year-over-year pricing, increasing client revenue by up to 30%

• Developed a custom tool that indexes all web service documentation and allows for filtered searches through WordPress web client

• Participated in daily standups, planning meetings, bimonthly iterations and retrospectives using Agile Development practices

• Updated client-side applications to consume new Web APIs

• Updated sample application for customers to consume our services with Microsoft’s new Identity

Framework

Assisted development on a mobile application, ClockCoach, working directly with the Lead Developer for iOS/Android. Responsibilities include....

• Collecting data from hardware in mobile devices such a compass direction, screen interactions, count of touches/clicks, and location changes

• Organize raw data into useful metrics for the other engineers and displaying purposes

• Designing and Implementing UI to display certain metrics in a user-friendly format