Improving the process of applying for and renewing Medicaid through quick, intuitive, and effective income verification service for state agencies.

• Co-founder, managing end-to-end product development-product management, research, and design.

• Led an agile team to develop and launch CourtChat, a court notification and education texting service.

• Developed strategic partnerships with governments, securing a pilot with courts in Cuyahoga County, OH targeting 600 defendants.

• Designed a randomized control trial to rigorously measure the effect of CourtChat on defendant engagement and court appearance.

• Co-wrote and won a $300k multi-year research grant awarded by Arnold Ventures to execute the randomized controlled trial.

Designing and conducting generative and evaluative research with government partners to identify, assess, and suggest targeted interventions to improve gaps in native language access for ESL residents and streamline internal contracting processes.

Worked collaboratively with product, engineering, and research teams to design seamless cross-product systems and experiences. Led a collaborative, multi-team initiative to improve product settings navigation and structure. Made several contributions to Rocket’s design system.

• Enrolled over 2.5 million accounts in two-factor authentication while maintaining 94% login success.

• Increased bank account linking success by 14%, leading to a 36% reduction in customer support tickets.

• Designed and conducted qualitative research to understand user expectations around managing their data and preferences.

Co-led redesign of 2 law clinic websites. Partnered with engineering and product management to reorganize visual hierarchy for improved navigation, introduced consistent page structure, and standardized visual design components across the site.

Contracted as a product lead for 3 stealth consumer startups. Helped founders design and conduct early market research, scope and develop features, and measure key growth metrics.

• Built a journaling and reflection web app and managed a beta test of 40 users.

• Designed and developed 4 marketing websites to identify early adopters and inform pricing strategies.

Designed and facilitated design sprints and design thinking workshops for pre-seed startups in Jumpstart’s venture network. Worked with founders to create functional MVPs to test concepts and identify audiences.

• Designed and led a Low Code MVP Development Workshop for 10 startups.

• Facilitated 13 Design Sprints.

Cultivated meaningful relationships with local companies and helped connect them with investment opportunities to boost regional economic and job growth.

• Actively manage relationships with over 85 companies and workforce partners.

• Increased investment lead deal flow by 26%.

• Created and managed an operational driver-based forecast model to project

nationwide Merchant Services profitability. Forecast model updated and reported quarterly to c-suite executives.

• Supported Business Development, Merchant, and Deposit teams with pitch materials, analytics, and competitive intelligence research.

• Spearheaded loan migration, portfolio reconciliations, and cash flow analyses for a $2M land and agribusiness loan portfolio

• Developed proactive systems to improve investment, inventory, and sales processes

• Collaborated to create inventory, infrastructure, and land restructuring policies