I lead design for AI governance and enterprise automation, creating platform-wide patterns and enterprise-grade experiences that help large organizations adopt AI safely and at scale

I led four design teams at Upwork focused on AI and the future of work, creating new ways to instantly connect clients and freelancers, work flexibility and full time employment, and partnering with Fortune 100 companies to bring freelance talent directly to their customers.

I lead the initial design of Upwork Enterprise, which marked a foundational shift in company strategy and move upmarket.

I used human-centered design techniques to design an online service platform for collaborative wholesale purchasing from the ground up. I uncovered unmet needs and market opportunities by conducting dozens of research activities, from contextual inquiry to storyboarding. I iteratively designed user flows, wireframes, and hi-fi mockups, and collaborated with our engineers from initial prototypes through QA. I worked closely with our CEO, business stakeholders, and engineers to champion human-centered design. Our platform launched with a billion dollar client.

I wrote, designed, and developed training materials and experience for thousands of Economical employees. I worked with management to identify business goals and interviewed subject matter experts to learn topics quickly and deeply. I primarily created interactive eLearning modules, webinars, podcasts, and other multimedia content that improved employee competencies to meet business goals. With my team, I facilitated multi-day in-class training for over 700 employees delivered over the course of a few months.