Work with customers to ensure high availability on networked systems.

Provide Outstanding service to my Small/Medium Business customers.

Primarily Microsoft products for installation, configuration and upgrades.

Network design consultation.

Troubleshooting all computer and IT related issues

MCP

Over 10 Years experience

Performed all Network Administration duties, as well as Supervised Network/Desktop Technicians in a 95 node TCP/IP environment. Migrated from multi-homed Novell/MS workstations to MS Windows 2000/NT only architecture. Also performed Admin duties for Lotus Notes eMail and DB environment, including Ardexus TASC business productivity software. Planned and implemented company’s move on 5/02, including new building cable plant and layout. Installed and configured Cisco router and switches. Annual budgetary review and recommendations. Reported directly to the company President.

Maintained local Network servers, including software upgrades and disaster recovery. Upgraded from Groupwise to Exchange Server. Kept daily record of duties performed for submission in end-of-month out-of-scope billing. Kept track of customer trouble tickets and service requests, maintaining a response time of less than one hour in all cases. Maintained and upgraded Workstations as needed. Acted as liason between IT and the customer, making sure that customer satisfaction was maintained. Responsible for keeping my skills up to date. Recent completion of MS Exchange Server 5.5 class. Involved in FY budget planning and implementation for capital budget items for IT. Recommended product lines and standards for desktop platforms.

As Systems and Network Manager I was responsible for a 20 node office including: disaster recovery; installation and maintenance of Win95, NT3.51, NT4.0 and Windows 3.11; setup and maintenance of TCP/IP connections via T1 link to home office in Massachusetts; mail and database maintenance and administration in Lotus Notes. Develop yearly office computer systems budget and purchase equipment.

Duties included programming in C for company’s insurance rating engine, product enhancement and new product development in Borland’s C++ integrated environment. Administered company’s electronic mail system as well as its Novell network. Was independently responsible for obtaining and implementing new insurance markets. Designed, programmed, and implemented automated customer update via TBBS