High level architecture and solution design with considerations of best practices in software engineering and SFDC platform specification (e.g. governor limits). Continuously optimize hands-on coding to achieve the highest performance and minimum system resources of existing and new customization.
Environment:
* High data volume (72 hours worth migration time estimated by Salesforce.com)
* Continuous Integration build validation against sandboxes
* Source control for all exposed meta-data
* Customized force.com migration tool deployment, full meta-data deployment from SVN
SFDC Platform, highly customized to fit strategic business needs, including:
* Organization
• Profiles and roles assessment
• Used anonymous script to manage small batch updates and apex jobs
• Triggers, asynchronous Apex calls
• Managed sharing rules with the ability to defer when necessary
• Built consolidated reusable Apex utility libraries
• Scheduled and batch apex jobs management (monitoring and analysis)
* Service cloud
• Email to Case
• Email message, standard and customized to send emails with VF templates
• Call center integration with 3rd party CTI adapters (e.g. Simplicity, Five9)
* Sales Cloud
• CustomLead and Campaign applications with Service Cloud Console
• Customization on Account, Contact, Lead, Opportunity, Quote and Campaign
• Customer Portal for 3rd party sales and marketing partners to access internal assets
* Collaboration Cloud
• Chatter feeds for internal operation and notification
• Automatically assign default groups and follow associated records
* Force.com
• Customized VF pages and components for view redirects, email templates, sObject page layouts,
and user interfaces
• Integration through SOAP web services and REST Apex web services
