Meta.com Web Store

Worked cross-functionally with other product designers, content writers, user researchers, and business and marketing teams to create an immersive purchase experience.

Created customer-first e-commerce experiences for Apps & Games Discovery, Purchase, and Checkout flows that improved Meta.com's information architecture and site navigation.

Contributed to and maintained the Meta cross-company design system that expresses the web store's visual identity.

Defined and produced customer journey maps and service blueprints that increased strategic decision-making and optimized roadmap planning.

Meta Retail Store

Led the end-to-end process of designing our retail store demo experience, including collaborating with business and marketing teams, content writers, user researchers, and third-party vendors.

Created brand-new products and tools that allow customers to find and schedule in-person product demos, interact with store associates, and receive product support.

Ensured that customers had a consistent experience across the new products and tools as well as across the web-to-retail experience.

Meta Enterprise Products

Led multiple design work streams across the Meta Supply Chain product portfolio, including tooling that enabled employees to maintain assets in data centers, provision materials, execute build plans, and manage complex global hardware deployments.

Managed data throughout the pipeline from collection and analysis to design and development of dashboards used by 800 employees, boosting production by 23%

Architected and maintained databases with 10+ million records across platforms

Developed industrial mobile applications on the Android platform used by 200+ employees each executing thousands of transactions per day

Built performance and site metric reports using Crystal Reports and Data Studio to measure managers’ progress against KPIs