# Paul Santosh Kommu

> Software Engineer at Crusoe | Ex-Amazon

Location: San Francisco, California, United States
Profile: https://flows.cv/paulsantoshkommu

As a Software Engineer with over five years of experience, I specialize in backend development and focus on enhancing customer experiences and optimizing system performance. At Amazon, I have contributed to projects that significantly improved customer satisfaction and engagement.

My expertise includes Java, Python, JavaScript, and C++, with extensive experience in AWS Services and CI/CD pipelines. At Amazon, I implemented delivery notifications with empathetic tones, enhancing CSAT and reducing interrupt rates. I also developed a backend API for the Thank My Driver feature, which resulted in significant positive media coverage and customer engagement. Additionally, I trained a large language model with order status-related data, improving accuracy and response quality.

Previously, at Jaguar Land Rover (Tata Elxsi), I conducted rigorous testing of automotive software, resolving a majority of software bugs pre-release. I optimized simulation code, decreasing testing time and increasing accuracy.

I hold a Master of Engineering in Computer Science from the University of Cincinnati and a Bachelor of Technology in Computer Science from Karunya Institute of Technology & Sciences. I am passionate about continuous learning and staying at the forefront of technology trends in Software Development and Information Technology.

Technical Skills:

Programming Languages: Java, Python, C++, C, JavaScript, SQL, HTML, CSS, Web Development, C#
Frameworks & Libraries: Mockito, JUnit, MATLAB, Git, Jackson, Log4j, Lombok
Tools: JIRA, Agile methodologies, CI/CD pipelines, Docker, Gradle, IntelliJ IDEA, MySQL, Linux
Cloud Technologies: AWS Services

## Work Experience
### Software Engineer II @ Crusoe
Jan 2025 – Present | San Francisco, California, United States

### Software Developer @ Donato Technologies, Inc.
Jan 2024 – Jan 2025

### Software Development Engineer @ Amazon
Jan 2022 – Jan 2024 | San Francisco Bay Area
- Enhanced customer experience by implementing delivery notifications with empathetic tones for various delivery statuses, resulting in a +50bps increase in Customer Satisfaction (CSAT) and a 6% reduction in Interruption Rate.
- Improved project monitoring by developing and implementing metrics, alarms, and dashboards for the cross-region delivery notifications project
- Maintained system health and performance as part of on-call duties by proactively conducting regular checks and resolving critical incidents.
- Trained a large language model with order status-related data to enhance model accuracy, resulting in a significant increase in classification accuracy and improved response quality.
- Performed load tests to identify resource usage inefficiencies. Calculated and communicated required TPS to dependency teams, ensuring service scalability and performance optimization during high velocity events like Prime Day.

### Senior Engineer @ Tata Elxsi
Jan 2020 – Jan 2021 | Bengaluru, Karnataka, India
Client: Jaguar Land Rover
- Conducted rigorous testing of the Image Processing Module across different automotive scenarios, leading to the identification and resolution of multiple software bugs before product release.
- Developed and optimized CAPL code to accurately simulate over 500 messages and signals for EPAS module testing, resulting in a 20% decrease in testing time and an increase in overall simulation accuracy.

### Engineer @ Tata Elxsi
Jan 2017 – Jan 2020 | Bangalore
Client: Nexteer
- Developed and maintained Simulink models for Nexteer's software components,
- Enforced compliance with AUTOSAR and Nexteer modeling standards for all software components.
- Conducted rigorous Model in the Loop (MIL) testing on software components, identifying and resolving critical bugs before product release.
- Create individual simulation test cases to verify that the design meets written requirements
- Analyze whether the test plan provides complete coverage of all decision paths in a model
- Utilize Model-Based Design techniques to produce efficient, agile, and robust software for EPS


## Education
### Master's degree in Computer Science
University of Cincinnati

### Bachelor of Technology (B.Tech.) in Computer Science
Karunya Institute of Technology and Sciences


## Contact & Social
- LinkedIn: https://linkedin.com/in/paulsantosh

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Source: https://flows.cv/paulsantoshkommu
JSON Resume: https://flows.cv/paulsantoshkommu/resume.json
Last updated: 2026-04-11