1. Led a team of 5 platform designers, collectively responsible for the final outcome of 50+ product design teams.
2. Designed and maintained a seamless end-to-end customer service process at bank branches using the VTB Pro microservices platform.
3. Developed guidelines and templates for 50+ product design teams.
4. Conducted 30+ end-to-end scenario researches.
5. Conducted 100+ UX point-of-service researches.
6. Increased customer service speed by 130%.
7. Reduced employee adaptation time from 6 to 1 month.
8. Decreased employee turnover by 40%.
9. Increased revenue and the number of sold services per session by over 50%.
10. Reduced the workload on branches throughout the country by implementing omnichannel solutions in remote service channels.
11. Conducted 300+ design/front reviews.
12. Implemented 200 microservices.
13. Increased the speed of service delivery to production by 50%.
14. Adapted the design system.
15. Created a knowledge base in Notion with 5000+ records containing up-to-date statuses of all embedded teams.
16. Created and maintained Telegram as the main communication channel.