🛡️ Building and influencing core Network Security Platform Experience

🛡️ First Agentic AI Experience (AX) for Strata (Network Security) admins

🛡️ Helping shape Design System

Leading product design for Citrix platform observability and unified experience.

• Led a team of Product designers across multiple geo-locations to shape and execute long and short-term design strategy for Citrix Virtualization business focussed on DaaS Monitor, Observability, and all Analytics contributing to a ~$3.5B revenue.

• Collaborated with cross-functional teams and product and engineering leadership to guide Citrix design system 'jUIce' and promote a strong design culture.

• Advocated for users, improved user engagement, onboarding, and product adoption, and mentored design teams for Citrix Application Delivery and Security (CADS) and Application Delivery Management (ADM)/ NetScaler.

• Focussed on improving the usability of Citrix Application Delivery management by simplifying and redesigning the main navigation and overall product Information Architecture.

• Increased the user engagement of the product by being the voice of the admins, balancing business needs and shipped multiple experiences which includes customizable dashboards, easy to use configuration flows, tasks and actionable alerts and insights.

• Lead and delivered experiences focussed on product adoption by improving the user-onboarding which helped achieve 1000+ active ADM service customers. Contributed towards 57% of new active ADM service customer adoption in 2021.

• Lead design initiatives for ADM which helped customer retention from 80% in 2020 to 95% in 2021.

• Design thinking, User research, user interviews, working with 3-in-box partners and supporting the design org.

• One of the founding members and core maintainers of the Citrix design system (jUIce).

• Nurturing design culture, team culture, team engagement and rallying for user experience.