Senior Software Engineer (SDET) at Qualtrics, leading a team of 5 Quality Engineers (QEs) to ensure the quality and reliability of healthcare products across 3 development teams.

Collaborating with 20+ SDEs to architect and test solutions for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems), Magnet (Nurse Satisfaction), and Epic integrations.

Developing scalable testing tools and frameworks to enhance quality processes across the Connected Intelligence (CI) organization within Qualtrics.

Leading the Healthcare QE team and helping build high-quality Patient Experience (CAHPS) & Nurse Satisfaction (Magnet) products.

+ Re-architected e2e test automation for a high-risk rebuild of a product that hosts customers’ critical paths.

+ Mentored ~8 junior and mid-level STEs in best practices for code & quality

+ Solidified test plan & customer requirements for customer health product. Collaborated with Devs, SDMs, PMs, TPM, SEs to ensure readiness for customers.

+ Created highly detailed test plans for >35 features with realistic test data, often surpassing company-wide launch testing standards.

+ Led >15 dev bug bashes, surfacing 169 potential bugs, leading to only 7% of bugs caught by customers.

+ Improved test/scale/resiliency maturity across multiple teams.

+ Interviewed 42 candidates for STE/SDET/Resolution Team.

+ Created & championed unified test component models package across all of QE with daily usage by >16 teams; eliminated duplication & improved maintenance.

+ Owned & designed QE testing for the disaster recovery program across all eng teams.

+ Designed & coded python version of a utility for copying test data across data centers. Used daily by > 7 teams.

+ Analyzed test coverage at all levels and developed strategy to shape feature work into the ideal test pyramid with a higher level of integration testing.

+ Led model dependency planning w/ 4 teams to unblock test framework migration efforts; re-wrote tests in next-gen framework.

+ Assist & serve as quality consultant & test plan designer for ~5 neighboring teams, including feature launch reviews.

+ Mentored 4 junior and mid-level Software Test Engineers spanning across 4 teams.

+ Led QE testing across entire company for 5 successful data center moves + disaster recovery operations; completed testing on schedule & synthesized status to leadership.

+ Consistently wrote, reviewed, and executed high-quality test plans and automated E2E tests to meet launch readiness criteria, minimizing delivery delays.

+ Re-architected UI testing models, leading to more collaboration and less duplication across teams.

+ Wrote and distributed product release notes shortly after releases to key stakeholders.

+ Designed, implemented, and promoted a utility for copying test data across data centers, which addressed the QE need for faster, dynamic, and scalable testing strategies.

+ Taught 9 STEs best practices for feature & automation code quality.

+ Reshaped team’s testing strategy as release manager, dramatically reducing highest priority customer bugs by ~ 50% YoY, ↑ release cadence from every 3 months to every 2 weeks & ↓ verification time from 3 wks to 1 day by automating 93% of manual tests.

+ Lead quality reviews w/ developers to find and fix patterns in internally and externally caught bugs.

+ Performed testing maturity assessments & implemented improvements in cross-team, feature, and localization testing.

Skills: [HTML5, CSS3, C#, ASP.NET, Selenium, MongoDB, Bootstrap]