• Lead design strategy across multiple engineering-driven teams to scale enterprise product suite.

• Drove enterprise expansion by defining a granular permissions framework for large manufacturers.

• Designed and launched a Generative AI SOP authoring product, reducing onboarding time by 78% and increasing guide creation rate per facility.

• Created a user research program that speed up customer discovery and usability sessions from one month to one week.

• Led Notary compliance experience, ensuring enterprise customers met legal requirements across 50 U.S. states and unlocking new regulated market segments.

• Improved compliance pass rates by defining system rules for document validation, identity checks, and audit trails with Legal and Engineering.

• Designed a 0 to 1 product that enabled Stord’s entry into enterprise fulfillment and drove a 25% increase in order volume.

• Delivered a mobile operator experience with barcode scanning and task optimization, boosting warehouse throughput by 30% and operator efficiency by 25%.

• Launched QR code payment flows during COVID that enabled contactless payments, reducing checkout time by 25% and boosting customer satisfaction.

• Led design for omnichannel ordering experiences that unified in-store and online operations, increasing digital order volume by 40%.

• Designed Point of Sale software used by SMBs in the restaurant and retail industries, improving order accuracy and checkout efficiency, which reduced transaction errors by 30% and increased daily sales throughput by 20%.