I lead 0→1 product design and R&D for Crosscourt’s internal AI incubator, advising founders building conversational, agentic, and multimodal AI products where trust, adoption, and psychological safety are critical to scale.

"In the AI-dominated landscape, we believe that products with a human touch will stand out and drive adoption" — crosscourt.vc Co-Founder, Francesco Favaro

𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀

• Led design strategy for multiple stealth AI startups from concept to early traction

• Incubated agentic workflows, dynamic UIs, and reasoning-aware conversational UX (BrainBooster)

• Partnered with founders, PMs, and AI engineers to translate behavioral research into shipped product architectures

• Applied EQ-informed JTBD frameworks to improve user metacognition, confidence, and cognitive sovereignty

Advising an early-stage Conversational AI company on product vision and UX for human-AI collaboration, with a focus on emotionally intelligent interaction models and trust scaffolding.

𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀

• Defined early product vision and UX principles for AI-assisted enterprise workflows

• Designed conversational and agentic interaction patterns to reduce cognitive load

• Engineered "Agentic Handover" states to preserve human authority and explainability

• Integrated behavioral science insights into model-driven UX decisions

Led product design and UX strategy for a trust-critical fintech platform serving millions, focused on transparency, dignity, and financial empowerment.

𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀

• Scaled and mentored a high-performing UX, UXR, and Content Strategy team (2.5x growth)

• Led 0→1 / 1→N end-to-end redesigns across consumer, identity (KYC), and fraud prevention flows

• Drove +1220 bps YoY retention via EQ-driven UX improvements and behavioral interventions

• Rebuilt product experience around transparency, systemic trust, and user empowerment

Advised Alphabet teams on human-centered UX strategy across healthcare, privacy, and global access—bringing behavioral science, trust, and emotional intelligence into high-stakes systems during COVID-era remote collaboration.

𝗞𝗲𝘆 𝗜𝗺𝗽𝗮𝗰𝘁

• Advised Google Health & Verily on AI-assisted diagnostic UX and information verticals

• Led tele-health UX for mDoc (Nigeria) via Google for Startups

• Consulted on privacy & mobility UX with Sidewalk Labs

• Applied behavioral science to improve adoption, clarity, and confidence in critical care

Led design and research initiatives across Google Search and Assistant, focusing on trust, conversational AI, and large-scale human-AI interaction. Partnered closely with leading Behavioral Scientists (Dr. Albert Bandura, Dan Ariely, Dacher Keltner) to drive EQ-informed innovation.

Behavioral Science Innovation Collaboration

• 2018 - 2019 / Search & AI / Trust & Safety / EQ Strategy Lead / collab: Dr. Albert Bandura

• 2013 - 2015 / Social Impact, Google.org / UX Lead / collab: Irrational Labs & Dan Ariely

𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀

• Led UX for AI-based moderation and policy alignment tools deployed at global scale

• Designed conversational UX patterns for multi-turn, probabilistic AI systems

• Developed secure authentication and identity flows for AI-assisted products

• Advised leaders across Youth, Privacy, and Trust & Safety on EQ-informed design strategy

• Advised Jigsaw's Perspective API with behavioral science insights for toxic speech detection