Developed and executed test plans and test cases, identified, reported and troubleshot software defects, and worked with development teams to ensure that products were thoroughly tested to meet requirements before they were released to customers

Helped to develop a proprietary npm package used as a React styling library to decrease development time

Expanded upon Pallet’s GraphQL API, working across the entire stack, building NextJS pages and their API’s to add additional functionality to the product

Built and lead a NextJS subscriptions page project that allows users to easily manage multiple subscriptions, which automated a previously manual operation, eliminating daily customer service tasks & reducing the operations department’s workload by 10%

While working the subscriptions management project, developed features that provides the Pallet staff with data on churned users and is flexible enough to allow non-technical staff to make backend changes to the available user given subscription cancellation reasons

Assisted in the training of several new housekeeping team members

Utilized time management skills to ensure that all daily tasks are completed within the allotted time

Implemented numerous ESL teaching techniques to boost student’s reading, writing, speaking & listening education

Evaluated each student’s English proficiency for every lesson and provided constructive feedback

Carried out unit assessment tests weekly to track student progress and record student growth