I am a designer who enjoys solving real-world problems. I can bring an engineering perspective and a creative problem-solving approach to create products and experiences that people love to use.
Conducted 20 interviews on senior citizens' driving practices; findings published in JMIR highlighted cognitive dissonance and led to actionable recommendations on their driving patterns.
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Executed mixed-methods research, including surveys, interviews, focus groups, photo-voice studies, and diary studies, to gather comprehensive user insights involving 4 different users in an NSF-funded Air Quality research.
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Collaborated with cross-functional teams to translate research findings into actionable product strategies.
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Designed and iterated community applications (mobile, web & kiosk), strategically visualizing air quality data for daily use, leading to increased user awareness and behavioral changes in ~150K residents of New Jersey.
Provided help desk-based IT support to 150+ users in a dynamic university department.
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Configured and maintained 60+ systems and peripherals, ensuring efficient inventory control and cost savings.
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Collaborated with vendors to procure and manage equipment, developed playbooks for diverse IT gear to reduce help desk calls, boost productivity, and satisfaction. Led the implementation of a comprehensive inventory tracking system to minimize organizational liability.
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Managed and trained a team of 8 in network troubleshooting and remote diagnostic procedures.
Executed and evaluated 15+ interviews with country heads across the world to optimize the process of resource management for research, shortening the Rx/Vx product life cycle by 30 days.
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Re-designed and streamlined complex workflows in a clinical study management system called Study Maestro, used by 50K+ researchers.
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Worked closely with engineering teams to ensure product enhancements met quality and regulatory standards.
