# Phenix Arinze > IT Support Technician | Software Wizard Location: Los Angeles Metropolitan Area, United States Profile: https://flows.cv/phenixarinze Creative & interdisciplinary technologist on a mission to build and support engaging services that users love. I aspire to create, connect, and acquire knowledge in every aspect of my professional and personal life. I am passionate about accessibility, DEI, technology, & design. What brings me great joy is spirituality, creative expression, live music, food, & adventures out in nature.🌲 ## Work Experience ### IT Support Intern @ Chime Jan 2025 – Jan 2025 • Promptly resolved Tier 1 tickets in Jira Service Management with consistent follow‑through • Managed 1,000+ full‑time staff and contractors’ Okta access, user groups, and automations • Provisioned, diagnosed, and restored 100+ Mac OS devices using Jamf scripts and tools • Routinely serviced Zoom Room hardware and software to keep meetings running smoothly ### Technology Instructor @ LSYS Jan 2024 – Jan 2025 | San Francisco, California, United States • Developed and instructed Computer Science & IT curriculum for for 10+ Transition Age Youth • Tailored technical career support for a caseload of 25+ clients experiencing homelessness • Maintained detailed records of 50+ program participant files using the organization’s CRM • Collected and integrated client feedback to improve service engagements & curriculum • Facilitated 10 monthly accessible, technical workshops for tech career seekers ### Graphic / Web Designer @ Self Employed Jan 2020 – Jan 2025 | San Francisco Bay Area ### IT Help Desk Consultant @ Jones IT Jan 2024 – Jan 2024 | San Francisco Bay Area • Provided on-site & remote desktop assistance for Mac & Windows devices • Timely resolved Zendesk tickets and provided detailed documentation within SLAs • Supported a wide-range of clients from large companies to scalable non-profits • Evaluated the client's IT needs & aligned them with industry standards • Maintained office technology and conference rooms; Zoom controllers, Google Meet hardware, and Polycom devices • Procured & provisioned devices for deployment using MDMs; JumpCloud & Kanji • Administered Google Admin & Microsoft Enterprise for large companies & non-profits • Facilitated employee onboarding and off-boardings for a wide variety of clients • Collaborated with teammates to resolve tickets and client’s technical challenges • Managed Windows & Mac devices throughout the device management life cycle • AV equipment & streaming support for large-scale conferences and meetings • Utilized project management tools and identity providers such as Trello, Notion, Slack, Google & Okta ### Lead Software Engineer @ Girl Develop It Jan 2023 – Jan 2024 • Collaborated with team to develop a full-stack webpage using HTML, CSS, Bootstrap, Javascript, & Node.js • Implemented agile development work flow to coordinate feature deployments • Assigned & finalized deliverables using project management tools; Notion, Google Sheets, Figma, & Slack • Developed and deployed our company's landing & login page (MVP) using Replit Awards & Milestones • Best Design Award 2023 ### Lead Product Engineer @ Women Who Code Jan 2023 – Jan 2024 | San Francisco Bay Area • Collaborated closely with a dynamic team of project managers, designers, and engineers to successfully deploy a working MVP of an Android application • Developed an Android app using Figma, React Native, Typescript, Tailwind Css, and Google Places API • Conducted regular team meetings to ensure that hackathon specific requirements were met in a timely manner • Delegated tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the project using an agile project management work flow • Designed and crafted engaging wireframes, prototypes, and an informative powerpoint presentation of project ### IT Support Technician @ Mission Economic Development Agency Jan 2023 – Jan 2024 | San Francisco, California, United States • Hands-on experience with computer assembly, wireless networking, installing programs, and customer service. • Technical systems training in Linux, Domain Name Systems, Command-Line Interface, and Binary Code • Provided end-to-end customer support, ranging from identifying problems to troubleshooting and debugging ### Social Media Manager @ Rickshaw Stop Jan 2021 – Jan 2023 | San Francisco, California, United States • Operates, facitates, and manages all social media platforms; Instagram, Twitter, & Facebook • Developed a content management system to quantify & increase productivity • Implemented content strategy resulted in an increase of user engagement by 25% • Monitored analytics tools to maximize content efficiency on all social media platforms ### Client Communications & Event Coordinator @ Rickshaw Stop Jan 2018 – Jan 2021 | San Francisco, CA • Handled ticketing and maintains positive, friendly attitude while interacting with guests. • Supervised and authorized the entry and exit of employees, guests, and visitors to ensure the security and safety of the premises while effectively preventing theft and unauthorized access. • When needed, assisted with coat check and selling of band merchandise ### Javascript Developer @ Code Tenderloin Jan 2023 – Jan 2023 | San Francisco Bay Area • Successfully completed Code Tenderloin’s Code Ramp & Code Ramp++ programs. •Developed Full Stack Web Applications using Javascript, HTML, CSS, & Bootstrap. ### Admissions Administrator @ Academy of Chinese Culture and Health Sciences Jan 2020 – Jan 2020 | Oakland, California, United States • Designs content for mobile, web, email, and social media marketing • Modernized an outdated database management system to improve lead conversion • Designed and deployed advertisement material for email, print, and digital marketing • Increased rapport with clients through intentional verbal & written communication • Attends weekly staff meetings and take meeting minutes • Initiates self-study to learn and bring innovative ideas ### User Experience Designer @ Out in Tech Jan 2019 – Jan 2019 | Oakland, Ca • Interpreted user data to identify pain points • Conducted a user survey of 15+ participants • Evaluated project constraints for development • Performed user cases & demonstrated results • Facilitated weekly meetings with mentor • Solicited, evaluated, and implemented feedback to build usable designs ### Barista @ Groundwork Coffee LLC Jan 2017 – Jan 2018 | Venice, CA • Read, understood, and executed recipe requirements to create quality beverages • Ensured appropriate health and safety standards (ServSafe) • Stocked and maintained sufficient levels of store products & supplies • Maintained a clean and sanitary work station • Opened and closed the location properly ### Frontend Developer @ PwrdBy Jan 2017 – Jan 2017 | Santa Monica, Ca • Collaborated with a team of engineers and designers to create a web applications for clients • Utilized Javascript, Bootstrap, to create the user login and landing page • Incorporated NPM, Bower, and Gulp to manage packages and run tasks efficiently ## Education ### Bachelor's degree in Computer Science San Francisco State University ### Node js. / Express Advanced Course in Computer Science Code the Dream ### Computer Science Santa Monica College ## Contact & Social - LinkedIn: https://linkedin.com/in/howdyphenix --- Source: https://flows.cv/phenixarinze JSON Resume: https://flows.cv/phenixarinze/resume.json Last updated: 2026-04-13