I conducted research for the largest open-containment Provider network, utilizing design thinking methodologies. Through user interviews, data analysis, and market research, I developed visual assets including a service blueprint and systems causal map. The implementation of these assets would result in a remarkable increase in usage and engagement from 3% to over 12%, enabling the company to make targeted improvements and enhance the overall customer and user experience.

I developed research processes and guidelines for our new hires.

Designed services and products spanning from LGBTQ+ mental health in Austin to women’s health waiting rooms

Developed a policy intervention in regards to racial health disparity concerning opioid medication prescription

Designed marketing materials: banners, marketing video, surveys

Conducted and synthesized both user and marketing research