Spearheaded the development of Bogopa’s first internal web applications using ASP.NET and C#, despite no prior experience, demonstrating rapid self-learning and adaptability.

Built a task management tool for the IT department, improving ticket tracking and workflow transparency.

Developed a repair request system used by 37 store managers, streamlining maintenance communication.

Collaborated with IT leadership to define requirements and refine system design for organizational alignment.

Delivered live demos and walkthroughs to IT leadership and executives, ensuring seamless app rollout and adoption.

Designed and led chess lessons for 5 classes of 15+ students, focusing on strategy, tactics, and critical thinking.

Provided personalized feedback to students, contributing to a 15% increase in tournament award recipients.

Promoted team collaboration, leading to a 30% boost in student participation in team tournaments.

Coordinated 80+ reservations monthly for 40+ locations in the Student Activities Center and Student Union.

Resolved 95% of reservation inquiries promptly, maintaining high customer satisfaction and smooth event coordination.

Handled 10+ daily phone inquiries and facilitated communication between departments.

Resolved 95% of hardware, software, and network issues within 24 hours, minimizing staff downtime.

Configured and maintained 100+ computers and office devices to ensure operational efficiency.

Managed 100+ monthly support tickets with a 95% resolution rate and high staff satisfaction.