•Managed web application implementation projects with a variety of different medical practice types,
C-Level stakeholders, and Electronic Medical Record vendor software, successfully bringing 75+ clients
live on the rater8 software in 2023
•Configured enterprise REST and SOAP APIs to efficiently process substantial amounts of patient
appointment data in real-time, maintaining an average time to client Go-Live of less than 30 days
•Led Zendesk CRM development projects, collaborating with Marketing & Sales executives to launch a
self-service support platform, increasing internal and client-facing support efficiency by 25%
•Conducted daily data analysis for clients live on rater8 software using SQL Management Studio to run
and write queries; collaborated with the development team to automate 90% of the task