# Phil Roepers > Solutions Engineer Location: New York, New York, United States Profile: https://flows.cv/philroepers Product and relationship management professional with experience identifying industry needs, implementing solutions, and growing international networks. Led development of BI, API, IoT, SaaS, and PaaS outputs, while concurrently driving interdepartmental initiatives, managing stakeholders, establishing partner/channel relations, and providing pre- & post-sales technical support. Drove development as product owner and internationally released industry-disrupting CES 2019, ESX 2019, and IoT Evolution award-winning product. ## Work Experience ### Solutions Engineer, Enterprise & Majors @ Zoom Jan 2024 – Present ### Solutions Engineer @ Highnote Jan 2022 – Jan 2023 | Remote - Solutioned scalable GraphQL API integrations for enterprise subscribers as a founding technical sales team member - Consulted prospects on business goals & RFPs, customized requirements in solution briefs to align implementation teams Highnote is the world’s most modern card platform, purpose-built to grow customer loyalty, engagement, and revenue through embedded card issuance experiences. Impacted by economic cutbacks to company. ### Senior Sales Engineer @ Hopin Jan 2021 – Jan 2022 | Remote A founding member and leading contributor of the global Sales Engineering team, joined at Series B. Helped build the team, establish processes and interdepartmental efficiencies, and build tools to up-skill the rapidly growing sales team. Gathered insights and spec'd out several features in collaboration with the Product team that were prioritized and released, enhancing the overall platform streamline and engagement. - Influenced $5.5M+ in closed-won global enterprise accounts and the company’s largest contracts to-date, mapped to 18 AEs - Led sub-team of Sales Engineers supporting new national segment to achieve 133% of quota; using Salesforce data to guide the team - Conducted technical demos and RFPs for qualified strategic prospects, working with Security, Product and Legal teams - Partnered closely with Video and Systems Infrastructure product teams improving platform engagement and SSO security configuration Some accounts include: several Amazon teams, Ernst & Young, The United Nations, Toronto International Film Festival, Global law firm Bird&Bird, The Coca Cola Company Hopin is the all-in-one event management platform for virtual, hybrid, and in-person events. ### Sales Engineer @ Hopin Jan 2021 – Jan 2021 | Remote ### Solutions Engineer @ Klarna Jan 2020 – Jan 2020 | New York City Metropolitan Area - Consulted pre-sales REST API integration solutions with enterprise ecommerce clients - Demonstrated POC web implementations using HTML, CSS, JSON, webhooks and manipulating developer consoles - Documented business requirements and completed RFPs into solutions scope documents outlining implementation use cases for post sales implementation alignment - Coordinated cross team efforts to facilitate effective product launches and onboarding executive clients with integrations - Some accounts include Macy's, Rove Concepts, Casetify Affected by layoffs during Covid ### Senior Customer Success Manager @ BounceX Jan 2019 – Jan 2020 | Greater New York City Area Developed campaign strategies and implemented BounceX's proprietary omnichannel behavioral marketing technology for Enterprise level clients in the Fashion, Sporting Events, IoT and hardware products verticals. Affected by layoffs during Covid. - Drove $700K in attributed monthly revenue at 6% conversion rate for large fashion brand - Implemented campaigns for shoe brand that converted 2x baseline sitewide conversion rate and became 3rd highest revenue channel within 3 months - Developed campaigns for IoT device marketplace that contributed 13% of total sitewide revenue in Feb 2020 - Prepared and executed COVID contingency marketing strategy for deeply affected multinational sporting events brand ### Go-To-Market Consultant @ Freelance Jan 2018 – Jan 2019 | Remote (Singapore / New York) - Expanded US-based e-commerce business to Europe, securing contracts with EU-based manufacturers that offered better unit economics than the company's home market. Coordinated launch (including translating all conversion assets) on Amazon EU marketplaces, working with local influencers to help business grow to $20k monthly revenue run rate in just under 4 weeks post-launch - Consulted a portfolio of client e-commerce accounts to improve sales performance through multichannel campaign and search optimization - Grew monthly website sales by 30% in 2 months for e-commerce company by reworking Facebook and Google ad campaigns - Improved sales velocity by 6x in 5 months for UK based e-commerce company on Amazon via restructured on-platform PPC campaigns ### Integrations Partner Manager @ Alarm.com Jan 2016 – Jan 2018 | McLean, Virginia Product owner and manager for award winning "Smart Signal". Responsible for creating channel partnerships with global Monitoring Stations, CRM, and billing platform producers. Managed product development for web and mobile B2B & B2C platforms, improving industry-wide data synchronization through API integrations. Grew network through market analysis, inbound & outbound sales, and speaking at international conferences. - Authored spec, led development team, coordinated partner testing, and drove adoption for industry disrupting “Smart Signal” to 250k (4.2% of all) customers within first 4 months - “Smart Signal" won Consumer Technology Association’s "Security Product of the Year" Award at the Consumer Electronics Show (CES) 2019 and the Electronic Security Expo (ESX) Innovation Award - Managed 35+ top accounts with 100% satisfaction rate, conducting technical sessions for global executive partners geared towards promoting products, business development, integrations, and support - Succeeded in getting 6 new signal codes accepted by international security telecom protocol organizations, necessary for product efficacy and channel traction - Coordinated Marketing, Sales, Support, Product, and International teams in tandem to drive initiatives and milestones ### Product Management Associate - Partner Tools and Operations @ Alarm.com Jan 2016 – Jan 2018 | McLean, Virginia Responsible for web and mobile B2B platform products, and improving industry-wide data synchronization through API integrations. Aligned and prioritized interdepartmental platform development projects. Led integration efforts for newly acquired CRM platform subsidiary as main point of contact. - Established infrastructure facilitating transition of +35% existing clients to more efficient data management within 6 months (impacting 1.75 million consumers) - Led development and initiated platform-wide rollout for 2 Factor Authentication affecting 6 million users - Presented at global industry conference (ISC West) twice; engaged with partners and prospects yielding 20% new integration initiatives - Managed team throughout SLDC of API and business integrations with 3rd party platforms; available to and affecting 6k dealer base and 5 million customers. ### Junior Solutions Consultant, Implementation Professional Services @ Data Meaning Jan 2015 – Jan 2016 | Vienna, Virginia Responsible for project management of custom big data analytics solutions in a boutique Business Intelligence consultancy of less than 50 people for Fortune 500 accounts using Wrike, SQL Server Database, MicroStrategy, and Tableau. Managed full lifecycle of accounts, conducted onsite business requirements gathering, and product management for BI outputs. • Created Lamborghini HQ’s mobile dashboard aggregating YOY data from all 141 store locations to monitor global KPIs • Trained Asurion’s on-site team to produce a web-based interface for Walmart to track brand sales • Crafted PetSmart’s interactive balanced scorecard tool for task management and efficient in-store progress reporting • Curated Hilton Worldwide’s global business health report dashboard – company’s largest account • Built Tableau dashboard for Coca-Cola’s 22 worldwide product lines aggregating $41.38B of revenue data sales trends ### Chef's Apprentice @ Restaurant Zuid Zeeland Jan 2012 – Jan 2012 | Amsterdam Area, Netherlands A Michilin "Bib Gourmand" restaurant in the center of Amsterdam. Invited by and worked directly under the Head Chef; focused on showcasing organic Dutch haute cuisine. - Shadowed Restaurant owner in procurement/prospecting, vendor relations, and business management - Proposed, created & managed several dishes simultaneously in the high-stress environment of a full-capacity restaurant ## Education ### MSc in International Management with a Specialization in Marketing & Sales IE Business School ### BSc in International Business Administration Rotterdam School of Management, Erasmus University ## Contact & Social - LinkedIn: https://linkedin.com/in/proepers --- Source: https://flows.cv/philroepers JSON Resume: https://flows.cv/philroepers/resume.json Last updated: 2026-04-05