# Pia Pal

> Product Manager

Location: Woodbridge, New Jersey, United States
Profile: https://flows.cv/pia

Experienced in healthcare software, with interests in Artificial Intelligence, Machine Learning, Cognitive Computing, and Linguistics.

Certified in Epic: Chronicles Programmer, Epic Patient Portal, EpicCare Ambulatory, HIPAA Security and Privacy; Information Security, R&D EpicCare Ambulatory Web Developer, Web Tech Camp, Epic360, Patient Safety, Reporting Requirements, VB Hyperspace Migration Learning Requirements.

## Work Experience
### Product Manager @ magicEdX
Jan 2024 – Present

### Software Engineer @ Fero Labs
Jan 2022 – Jan 2024

### AI Software Developer @ Change Healthcare
Jan 2021 – Jan 2022
- Created rules and explored semantic/syntactic approaches to split medical charts
- Created and tested Amazon Lex chatbots to schedule user appointments in English and Spanish
- Automated the creation of Athena Views in AWS for chatbot analytics dashboard to streamline bot creation in new environments

### Software Developer @ Epic
Jan 2019 – Jan 2020 | Madison, Wisconsin Area
- Infrastructure workgroup in EpicCare Ambulatory application
- Developed Sign My Visits (SMV) browser applet as part of long-term web migration to help providers efficiently and quickly navigate through encounters and sign visit documentation
- Lead design and full stack development of framework and basic UI components of SMV using MUMPS, JavaScript, TypeScript, and C#
- Almost 300 hospitals use Epic’s software, including Sign Visits or Sign My Visits; affecting almost half a billion outpatient visits annually
- Completed 43 development logs: project work and quality work, including critical and important crashes
- Training: .NET/C#, Chronicles Programmer, Epic Patient Portal, EpicCare Ambulatory, HIPAA Security and Privacy; Information Security, R&D EpicCare Ambulatory Web Developer, Web Tech Camp, Epic360, Patient Safety, Reporting Requirements, VB Hyperspace Migration Learning Requirements

### Software Engineer Intern @ Capgemini
Jan 2018 – Jan 2018 | New York, New York, United States
- Contributed to Optical Character Recognition (OCR) and Data Extraction as a key member of the Cognitive Document Processing (CDP) team 
- Applied artificial intelligence techniques to the automation of ingestion, organization and evaluation of digital documents
 - Used Tesseract and OneNote for OCR
 - Developed algorithms to tag and extract information from documents

### Software Engineering Intern @ Capgemini
Jan 2017 – Jan 2017 | Greater New York City Area
- Implemented NLP techniques for sentiment analysis of investment firm’s emails between Financial Advisors and their clients
- Utilized Google Cloud and hybrid machine learning models and a rules-based approach to help clients detect, analyze, and prevent credit card and debit card fraud, as part of the Capgemini’s Common Point of Purchase (CPP) Fraud Analytics team
- Developed a Client Service Chatbot for Consumer Loan Products using Kore.ai

### User Experience Intern @ barkloudly
Jan 2016 – Jan 2016 | Greater New York City Area
Tested Barkloudly.com site.


## Education
### Bachelor of Science - BS in Computer Science, Cognitive Science
Rensselaer Polytechnic Institute
Jan 2016 – Jan 2019

### West Windsor - Plainsboro High School North
Jan 2012 – Jan 2016


## Contact & Social
- LinkedIn: https://linkedin.com/in/piapal

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Source: https://flows.cv/pia
JSON Resume: https://flows.cv/pia/resume.json
Last updated: 2026-03-29