• Created and launched a new Pattern Library for Partner Experiences, including Marketplace Seller Center, Supplier, Merchandising, Data Experiences and Ads Platform, elevating design craft and accelerating product development.

• Led initiatives in information architecture, conducted user testing, and collaborated with cross-functional teams, including the Design Systems team and engineering, to deliver a unified subsystem for Partner Experiences.

• Onboarded ~250 designers, providing ongoing support in the partner space, and creating educational resources like video tutorials and documentation for the Pattern Library, ensuring successful adoption and usage.

• Redesigned dashboard pages and campaign creation and edit flows for Walmart’s Sales Rewards and Affiliates programs using the new Pattern Library enhancing quality and consistency.

• Designed improvements to the inventory tracking experience on the SMB Seller Portal during the launch of a new Inventory Management Service platform which led to increased tracking accuracy from 92% to 98%. Led research on merchant frustrations, pivotal to increasing merchant trust and minimizing churn.

• Improved order management with a self-serve flow that allows merchants to add valid addresses into a whitelist that are not accepted by standard validation systems. Reduced manual work done both by merchants and operators.

• Reduced support time for inventory lot tracking by enabling bulk recall requests.

• Successfully launched a smart replenishment recommendations tool, leading to increased overall merchant satisfaction.

• Led research and design for Inventory and Order management teams, collaborating with data science, product and engineering to develop smart replenishment recommendations.

• Reduced the number of support tickets related to order cancellation from ~200 monthly on average to almost 0 by improving the cancellation flow when fulfillment is in progress. The new technology and design was patented.

• Designed internal tooling for operations and account management teams to configure and personalize merchant’s order fulfillment experiences, differentiating Shopify’s fulfillment services from other third party providers.