Team Lead for Cloud Services

• Developed RESTful web services using JAX-RS and NodeJS, resulting in improved API response time.

Front-end Development

• Architected and implemented single-page applications (SPAs) using Angular

• Utilized jQuery, Backbone, and various other libraries, enhancing user engagement.

AI Services

• Integrated external AI services with an in-house knowledge base to improve ticket resolution speed.

• Implemented AI-powered ticket categorization and sentiment analysis features to reduce manual work.

• Created a support ticketing chatbot using Botpress, integrated with platform API and AI services, enhancing customer support capabilities and streamlining ticket creation and resolution.

Workflow and Automation

• Automated user actions based on data conditions to minimize manual tasks.

• Designed UI components for complex workflow configurations, thereby enhancing user experience and reducing errors.

Calculation and Scripting

• Implemented server-side custom data calculations using Java's ScriptEngine.

• Created a custom language for calculations using ANTLR, improving processing speed.

Identity Services

• Engineered core logic for identity management using SCIM.

• Developed a single-page application for identity management using Angular.

Notification Services

• Designed and implemented mobile push notification services, including API integration with APNS and FCM.

• Created RESTful API services for storing and retrieving user tokens, enhancing the notification delivery rate.

Email Notification Services

• Implemented service API for email notifications using SMTP, AWS SDK-SES, and Microsoft API, achieving high delivery success rates.

Integrations

• Spearheaded email integration services for a ticketing solution, increasing customer satisfaction.

• Developed OAuth2-based user integrations with third-party services, simplifying the authorization process and bolstering security.

Other Skills

Basic proficiency in Dockerizing applications.