Led quality and reliability efforts for a high-impact Generative AI initiative at Barclays, supporting the rollout of a real-time call summary system built on AWS and integrated with Salesforce — improving agent productivity and customer experience.

1. Owned validation strategy across a multi-account, event-driven AWS pipeline leveraging S3, Lambda, SNS, API Gateway, and DynamoDB to power delivery of LLM-generated call summaries to Salesforce UI.

2. Created and executed simulation workflows using custom JSON event payloads to test architecture behavior and ensure reliability under production-scale scenarios.

3. Identified and escalated a key event-ordering issue involving Transfer and Inbound calls; collaborated with backend engineers to resolve and strengthen asynchronous processing.

4. Recognized by business stakeholders for project impact and cross-functional coordination; the solution is now under evaluation for expansion into internal agent desktop tools and broader adoption across the contact center organization.

5. Also contributed to multiple technical projects across Barclays’ Contact Center platforms, focused on system reliability, cloud workflows, and scalable GenAI integration.

As a participant in the Climatebase fellowship, I am actively learning how to leverage my technical expertise for purpose driven, social impact solutions to solve real world pressing issues. This program connects me with passionate individuals dedicated to creating meaningful solutions for climate/sustainability issues. Through collaboration and exploration, I am enhancing my skills and knowledge in the field of sustainability.

Managing projects through service now

Designing workflows and process flows

Managing Ad hoc projects

Assisting with organizing meetings for stakeholders