# Poojitha Naidu

> Engineer @ Barclays

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/poojithanaidu

I’m passionate about exploring every corner of computer science — from the fundamentals to emerging tech — and I thrive on picking up new skills, tools, and perspectives along the way. I believe in a learn-it-all mindset that keeps me grounded, adaptable, and excited about what’s next.

📬 Open to conversations, collaborations, and any opportunity to learn something new — feel free to reach out!

Work With Me: MS • Career • Projects • Referrals: https://topmate.io/poojitha_naidu/1745578

## Work Experience
### Software Engineer @ Barclays
Jan 2025 – Present | New Jersey, United States

### SDET @ Barclays
Jan 2023 – Jan 2025 | United States
Led quality and reliability efforts for a high-impact Generative AI initiative at Barclays, supporting the rollout of a real-time call summary system built on AWS and integrated with Salesforce — improving agent productivity and customer experience.


1. Owned validation strategy across a multi-account, event-driven AWS pipeline leveraging S3, Lambda, SNS, API Gateway, and DynamoDB to power delivery of LLM-generated call summaries to Salesforce UI.

2. Created and executed simulation workflows using custom JSON event payloads to test architecture behavior and ensure reliability under production-scale scenarios.

3. Identified and escalated a key event-ordering issue involving Transfer and Inbound calls; collaborated with backend engineers to resolve and strengthen asynchronous processing.

4. Recognized by business stakeholders for project impact and cross-functional coordination; the solution is now under evaluation for expansion into internal agent desktop tools and broader adoption across the contact center organization.

5. Also contributed to multiple technical projects across Barclays’ Contact Center platforms, focused on system reliability, cloud workflows, and scalable GenAI integration.

### SDET @ Barclays
Jan 2023 – Jan 2023 | United States

### Student Fellow @ Climatebase
Jan 2025 – Present | United States
As a participant in the Climatebase fellowship, I am actively learning how to leverage my technical expertise for purpose driven, social impact solutions to solve real world pressing issues. This program connects me with passionate individuals dedicated to creating meaningful solutions for climate/sustainability issues. Through collaboration and exploration, I am enhancing my skills and knowledge in the field of sustainability.

### Graduate Student Assistant(Office of Information Technology) @ The University of Texas at Arlington
Jan 2022 – Jan 2023 | Arlington, Texas, United States
Managing projects through service now
Designing workflows and process flows 
Managing Ad hoc projects 
Assisting with organizing meetings for stakeholders

### Graduate Research Assistant @ The University of Texas at Arlington
Jan 2022 – Jan 2022 | Arlington, Texas, United States
Volunteer Research assistant at the Health Data Science Lab at UTA. 
Supervisor: Dr. Jacob Luber


## Education
### Master's degree
The University of Texas at Arlington

### Bachelor of Technology - BTech in Computer Science
Jawaharlal Nehru Technological University, Hyderabad

### Delhi Public School - India


## Contact & Social
- LinkedIn: https://linkedin.com/in/poojitha-naidu
- Portfolio: https://topmate.io/poojitha_naidu/1745578

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Source: https://flows.cv/poojithanaidu
JSON Resume: https://flows.cv/poojithanaidu/resume.json
Last updated: 2026-04-13