# Poonguzhali Govindaraju > Software Quality Assurance Engineer with 10+ years of experience in test engineering, release/product management, and agile lifecycle, specializing in UX improvements and cross- functional collaboration. Location: San Jose, California, United States Profile: https://flows.cv/poonguzhali I’m a people-focused Quality Assurance professional with 14+ years of experience driving product improvement and customer satisfaction across fast-paced, user-centered environments. My strengths lie in: • Leading teams with empathy and accountability • Spotting hidden defects and usability gaps • Recommending product and UX enhancements that make a real difference to users • Bridging the gap between engineering, QA, and product to deliver smooth, intuitive applications I thrive when I’m improving products that impact lives—whether it’s in education, healthcare, or research—and I feel most fulfilled when my work positively touches a user’s experience. I’m now looking for my next opportunity where I can: • Own quality strategy and product usability • Collaborate across cross-functional teams • Help shape customer-facing apps that truly matter • Grow into leadership while continuing to add real, visible value If you’re building something meaningful and want a sharp, steady hand to ensure quality and clarity in your product—let’s connect. ## Work Experience ### User Experience Engineer @ Cisco Jan 2022 – Jan 2024 | San Jose, California, United States Analysis of the user journey from start to finish while using the product. Create user-friendly and intuitive user experiences with clear, appealing and efficient visual designs. Work to improve collaboration and communication between the design team and the engineering teams. Using the best and latest UX practices to create highly user-centric designs for a variety of needs and functions. Conducting usability tests with finished products and generating feedback. Create an optimal user experience by determining the actual requirements. ### Product Designer @ Unknown Jan 2020 – Jan 2022 Produced site map, user flows, wireframes, page layouts and UI specification deliverables for hand-off to client. Created future state vision from initial site map or skeletal frame using Figma, Prott, Invision or by hand. Created initial web concepts using low to high fidelity prototypes and wireframes, integrating user-centered design, technology, and business strategy. Suggested enhancements to product design that would improve user experience. Brainstormed with peers and other members of design team to determine enhancements and product features. Converted project specifications into drawings and other materials that would be used to create product. Documented each step in product's design process for use in manuals. ### Quality Assurance Lead @ EVERFI Jan 2016 – Jan 2020 | Walnut Creek & San Jose • Assessing testing processes, creating, implementing testing strategies and SQA strategies using Agile-testing methodology in UAT phase. • As a QA Lead, managing team size of 5 including internal Test Engineer’s and external contractors. • Performing API Testing using Postman • Planning and executing testing for Dot Net, Java and Ruby Rails based applications and internal tools. • Planning releases of new features and updates within a continuous deployment development model • Designing test cases for all new functionalities and executing all test scripts, reviewing tests and results while identifying gaps and redundancies • Working with Product Manager to analyze, understand, test, and certify requirements • Actively involved in discussions with developers to analyze and resolve development bugs, product defects and environment issues • Writing SQL Scripts to verify data in the database and verify consistency with application. • Continually evaluating overall test coverage and communicate “red flags” and anomalies. • Ensuring that the project defined SLAs are in compliance for each release. ### Quality Assurance Lead @ LawRoom Jan 2015 – Jan 2016 LawRoom, a product based company located in Walnut Creek, California is a unique web-based employment law service that has online training portal for several thousands of employers. It helps employers and employees understand their legal rights and obligations providing accurate, clear, and concise answers so that everyone can make more informed decisions. In addition this website provides weekly publications, instant, customized answers, and online training to thousands of employers. - Drive improved quality and efficiency of products and processes - Experience assessing testing processes, creating, implementing testing strategies and SQA strategies using Agile-testing methodology in UAT phase.  - Plan releases of new features and updates within a continuous deployment development model - Design test cases for all new functionality and responsible for executing all test scripts, reviewing tests and results, and looking for and identifying gaps and redundancies - Work with Product Manager to analyze, understand, test, and certify requirements - Work closely with developers to analyze and resolve development bugs, product defects and environment issues - Wrote SQL Scripts to verify data in the database and verify consistency with application.  - Strategize, design, and develop test cases and documentation for products and internal tools - Continually evaluate overall test coverage, and communicate “red flags” and anomalies. ### Quality Assurance Engineer Lead, Associate Projects @ Cognizant Technology Solutions Jan 2010 – Jan 2014 Client Name :LexisNexis Project #1 Project Title :Lexis FR 360 Team Size :25 Role :Active Team Member (Oct 2010 – Oct 2012) Team Lead (Nov 2012 – Dec 2014) Project Description: Cognizant Technology Solutions is an USD 16Bn organization focused on delivering IT services globally. Lexis360 is a new next generation online offering focused on law firms Roles and Responsibilities: • Software Testing – Requirement Analysis, Test Strategy & Planning, Effort Estimation, Test Plan Design, Review/Walk through, Test Execution, Defect Reporting, Result Analysis. • Project Lead and led the team of size 22 managing and coordinating both onsite and offshore team. • Estimating effort required for the release based on Test Case Points. • Preparing Test Strategy Document, Execution Plan and Sign off document for each Release. • Executing test cases on various OS/Browser combinations, performed ad-hoc testing, analyzed and logged browser specific defects. • Coordinating with Application / Content / GEIS / Business teams for failover and backend verification testing. • Reporting the progress and status testing to the stakeholders on daily basis. • Ensuring that the project defined SLAs are in compliance for each release. • Application POC and supervised the automation team for developing automation scripts for Lexis360. • Working on innovation initiatives such as RBT (Risk Based Testing) and Regression Suite Optimization for Lexis360. ### Associate - Projects @ Cognizant Technology Solutions Jan 2012 – Jan 2014 Project #2 Project Title :LexisNexis Testing Center of Excellence (TCoE) Role :Team Member (Offshore Admin) Roles and responsibilities: • Configuring release, project and tasks for all the projects in LexisNexis. • Handling configuration discrepancies resolved them and maintained the TCOE portal without any issues and escalations. • Generating SQL query and modified them for new and existing QC Projects and Domains. • Tracking day today activities and following up on all LexisNexis applications configured in TCOE. • Generating Daily / Weekly Report / Metrics of the TCOE activities / tasks and escalated on mismatches. ### Research Intern @ Council for Scientific and Industrial Research (CSIR) Jan 2010 – Jan 2010 | Chennai, Tamil Nadu ## Education ### Bachelor's Degree in Electronics and Communications Engineering Anna University Chennai ## Contact & Social - LinkedIn: https://linkedin.com/in/poonguzhali-govindaraju --- Source: https://flows.cv/poonguzhali JSON Resume: https://flows.cv/poonguzhali/resume.json Last updated: 2026-04-13