Spearheaded AI-powered innovative SaaS offerings for workflow-based BMC Helix Service & Observability Platform (ITSM, ITAM, HRSM, AIOPS), driving over 200% subscription growth.
• Led AI Innovations leveraging Gen AI with fine-tuned off-the-shelf Large Language Models (LLMs), fine-tuned self-hosted Open Source LLMs, Prompt Engineering, Supervised Machine Learning (ML), and Unsupervised Machine Learning for Conversational Virtual Agents, Instant Ticket Resolutions, Summarization, Root Cause Identification, and Clustering.
• Transformed analytics (reporting and dashboards) with Gen AI for prompt-based unified reporting and consolidated data view for enterprise reporting, ad-hoc analysis, and operation planning.
• Built (0 -> 1) and launched innovative, add-on SaaS offerings for BMC Helix Enterprise Service Management, driving over 200% subscription growth.
• Crafted and executed a comprehensive integration strategy for the BMC Helix, transforming Gartner and Forrester integrability ratings.