# Pradeep K. > Gen AI, Builder PM | Agentic AI | B2B | Product Led Growth | 0→1 and scaled products | Start-up Advisor | CX, EX, P2P, ERP, IT | pradeepkj.substack.com Profile: https://flows.cv/pradeepk I am an accomplished Gen AI Product Manager with 15+ years of proven enterprise SaaS experience, driving category-leading products in Service and Operations Management (ITSM, Customer Service, HR Service, Workplace Service, ITOM), and Supply Chain Management (P2P and O2C). I have a proven track record in product-led ARR growth, market leadership, building (0 to 1), launching and scaling (0 to $15M ARR) net-new SaaS, and securing $100s of Millions in renewals. My core competencies include digital product innovation, platform development, product-led growth, customer satisfaction, cross-functional collaboration, stakeholder management, and leadership. I have top-notch credentials for managing products from cradle to grave, making new product development investments, driving customer adoption and success, pricing, and launching new or improved products. ## Work Experience ### Principal Product Delivery Manager @ Williams-Sonoma, Inc. Jan 2025 – Jan 2026 | San Francisco Bay Area ### Applications Implementation Consultant, Startup Mentor @ Unknown Jan 2024 – Jan 2025 | San Francisco Bay Area • Led Oracle EBS R12 to Fusion Migration for Ferrotec USA, a manufacturing company, covering iProcurement, AP, AR, Onbase, Treasury, and Kofax to a next-generation platform. • Advise and mentor an AI-powered personal finance and money management pre-seed startup using ML-powered advisory services. ### Sr. Principal Product Manager @ BMC Helix Jan 2015 – Jan 2024 | San Francisco Bay Area Spearheaded AI-powered innovative SaaS offerings for workflow-based BMC Helix Service & Observability Platform (ITSM, ITAM, HRSM, AIOPS), driving over 200% subscription growth. • Led AI Innovations leveraging Gen AI with fine-tuned off-the-shelf Large Language Models (LLMs), fine-tuned self-hosted Open Source LLMs, Prompt Engineering, Supervised Machine Learning (ML), and Unsupervised Machine Learning for Conversational Virtual Agents, Instant Ticket Resolutions, Summarization, Root Cause Identification, and Clustering. • Transformed analytics (reporting and dashboards) with Gen AI for prompt-based unified reporting and consolidated data view for enterprise reporting, ad-hoc analysis, and operation planning. • Built (0 -> 1) and launched innovative, add-on SaaS offerings for BMC Helix Enterprise Service Management, driving over 200% subscription growth. • Crafted and executed a comprehensive integration strategy for the BMC Helix, transforming Gartner and Forrester integrability ratings. ### Principal Product Manager @ Oracle USA Inc Jan 2008 – Jan 2015 | Redwood Shores, CA Led 0 to 1 product responsibilities for core Supply Chain (P2P and O2C) Applications (Order Management, Logistics, Inventory Management, Procurement, Customer Service) with social, mobile, and analytic capabilities to help deliver the next-gen suite of application SaaS. Architected Oracle Transactional Business Intelligence and Oracle Fusion Data Intelligence as a pre-built cloud-native solution for SCM Analytics. ### Multiple Roles @ Multiple Companies Jan 2003 – Jan 2008 | United States Worked in multiple roles at Various Companies: - Product Management - Professional Services for Software Implementation Consultant - Investment Banking ## Education ### Stanford Advanced Project Management Stanford University ### Master of Technology - MTech Indian Institute of Science (IISc) ### Bachelor of Technology - BTech Institute of Engineering and Technology ### Diploma Business Finance The Institute of Chartered Financial Analysts of India (ICFAI) ## Contact & Social - LinkedIn: https://linkedin.com/in/aipm - Portfolio: https://pradeepkj.substack.com/publish/posts - Portfolio: https://substack.com/@pk2020 - Email: mailto:pk37387@gmail.com --- Source: https://flows.cv/pradeepk JSON Resume: https://flows.cv/pradeepk/resume.json Last updated: 2026-04-17