* Tech lead for a team of 5+ delivering generative AI “Do It For You” sales experiences and integrating third-party AI tools across the sales org.
* Shipped AI tools that improved funnel conversion rates and reduced seller prep time.
* Built a Retrieval-Augmented Generation (RAG) pipeline over the internal Sales Knowledge Base, enabling agents to instantly retrieve accurate, context-aware answers from thousands of documents
* Architected Zero Copy integration between Salesforce Data Cloud and Intuit Data Lake, enabling a unified Customer 360 for AI-driven use cases.
* Designed and shipped a multi-tenant conversation analytics platform processing 50M+ conversations and 5B+ utterances with real-time dashboards and alerts.
* Built a Camunda-based expert onboarding workflow that assigned only required training, reducing ramp time and improving training efficiency.
