# Prakash Ramesh

> Principal Engineer at Salesforce | Performance | Chaos | Site | Customer Reliability Engineering

Location: San Ramon, California, United States
Profile: https://flows.cv/prakashramesh

A highly motivated, results-oriented technology leader with a strong passion for driving innovation and fostering growth within organizations. Possessing deep expertise in Service-Oriented Architecture (SOA), design principles, and industry-leading frameworks and tools.

Proven track record of success in architecting and designing large-scale, distributed technology solutions. Extensive experience in managing enterprise-grade applications, utilizing cutting-edge technologies and advanced databases.

Expert in the complete lifecycle of application development, including virtualization, containerization, cloud deployment, and performance scaling. Led cross-functional teams in delivering AI Ops and observability automation, serving as a Chaos Engineering coach, and driving Site/Customer Reliability Engineering (SRE/CRE) initiatives.

Industry experience spans diverse sectors, including manufacturing, aerospace, automotive, and human experience management (SAP-HXM). Adept at integration platform solutions with deep knowledge of Salesforce and MuleSoft.

Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), and Adobe Certified Expert (ACE).

## Work Experience
### Principal Engineer @ Salesforce
Jan 2021 – Present
Leading optimization of system performance and scalability to handle dynamic workloads and ensure robust infrastructure. Develop AI-driven automation frameworks for proactive monitoring, anomaly detection, and intelligent alerting.

Build resilience thru Chaos Engineering,  advocate and coach teams on chaos engineering practices to build resilient, failure-tolerant systems. Blend engineering and operational practices to enhance customer reliability engineering, monitor availability, and address customer needs effectively.

### Architect @ SAP
Jan 2020 – Jan 2021
Led the implementation of Observability for SAP SuccessFactors, leveraging a cutting-edge technology stack and collaborating with various cloud-native vendors to innovate and customize observability agents tailored to SAP JVM requirements. Designed and deployed an observability framework driven by OpenTelemetry standards, integrating ElasticSearch APM, Zabbix, SAP JVM tuning, and OpenTelemetry agent solutions for both remote and local setups.

Developed microservices-focused observability dashboards aligned with SRE golden signals to enhance monitoring and performance visibility. Conducted JVM tuning and applied machine learning/analytics to observability data to predict potential failures and enable automated remediation, significantly reducing Mean Time to Recovery (MTTR).

### Principal Technology Architect @ Infosys
Jan 2020 – Jan 2020
Led the large-scale migration of applications and legacy systems to a cloud-native architecture, driving modernization and scalability. Designed and implemented microservices architectures to support business growth, with a focus on scaling entitlements solutions for clients, including Cisco. Conducted comprehensive capacity planning and performance engineering for distributed applications, ensuring optimal performance and reliability.

### Senior Technology Architect @ Infosys
Jan 2014 – Jan 2020
Conceptualized and developed the architecture and design for a large scale migration of application and legacy modernization. Performed capacity planning and performance engineering for distributed application.

### Technology Architect @ Infosys
Jan 2005 – Jan 2014

### Senior Software Engineer @ Hexaware Technologies
Jan 2003 – Jan 2005


## Education
### Bachelor of Engineering (B.E.) in Computer Science
University of Madras


## Contact & Social
- LinkedIn: https://linkedin.com/in/prakash-ramesh-pr

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Source: https://flows.cv/prakashramesh
JSON Resume: https://flows.cv/prakashramesh/resume.json
Last updated: 2026-04-12