• Stakeholder Engagement and Data Gathering: Initiated and managed meetings with diverse stakeholders and conducted extensive interviews to collect valuable data and feedback.

• Process Analysis and Efficiency Improvements: Led systematic reviews of existing processes and procedures with a strong emphasis on management control. Utilized data-driven insights to identify inefficiencies and propose actionable improvements, resulting in enhanced operational efficiency.

• Revenue Enhancement Strategies: Leveraged data analysis techniques to identify revenue growth opportunities. Developed and implemented data-backed strategies that significantly improved revenue performance.

• Customer Behavior Analysis: Conducted in-depth research into customer behavior patterns, investigating reasons for attrition from the catering service. Applied data analysis skills to uncover insights, inform customer retention strategies, and drive product and service enhancements