Solely responsible for smooth functioning of Mobile Policy Control Center (MPCC) to facilitate almost a dozen customers optimize data usage on their infrastructure by controlling international data roaming policies.

● Expedited the on-boarding of a critical customer by replacing old monitoring tools with ELK (ElasticSearch, Logstash, Kibana) to reduce turnaround time by 50% for new KPIs.

● As a subject-matter-expert, resolved time-sensitive, high-visibility production issues.

● Acted as a liaison between Development team, Operations team and Product Management team during the entire life-cycle of MPCC product.