Strategic Impact: Scaled Portfolio from $220M to $1B+ ARR:

Managed the end-to-end design strategy for two critical Business Units (Asset & Operational Technology), overseeing a six-product portfolio and leading high-performing distributed teams through a period of hyper-growth.

🚀 Business Unit Transformation (Asset Management)

▪ Revenue Growth: Directed the multi-year design strategy that scaled the Asset BU from $220M to $1B ARR, delivering 11 major releases and 7 AI/ML-powered agents.

▪ AI Innovation: Pioneered enterprise automation by shipping 7 AI agents, significantly accelerating user adoption and simplifying complex enterprise workflows.

▪ Operational Excellence: Spearheaded a workspace redesign that earned 4 Global Innovation Awards, resulting in a 25% NetSat increase and a 21% reduction in support tickets within two releases.

▪ Leadership Evolution: Built and mentored a distributed team from 1 to 9 designers, scaling the organization through three consecutive promotions from IC to Senior Manager.

🛰️ M&A & Platform Expansion (Operational Technology)

▪ Strategic Integration: Owned the design strategy for the OT BU during a phase of aggressive acquisition, centralizing product migrations and cross-platform integrations.

▪ Mobile-First Delivery: Partnered with the mobile platform team to accelerate high-priority user journeys, unblocking mission-critical field operations.

▪ Organizational Scaling: Built and managed a 0→4 member design team across global geographies, establishing onboarding and operational rigor for new hires.

🎤 Executive Influence & Evangelism

▪ Roadmap Advocacy: Directed 18+ executive vision demos, translating deep customer insights into roadmap pivots and high-priority feature requirements.

▪ Public Speaking: Evangelized design’s business impact at ServiceNow Knowledge Conferences (2022–2024), leading sessions on AI innovation and user-centered transformation.

▪ Scope of ownership expanded from one to two business units, leading broader design strategy and cross-functional alignment.

▪ As the organization scaled, I grew the design team from 1 to 9 members across the U.S. and Europe — establishing global collaboration practices and a unified design culture.

▪ Led design strategy for six products — Software Asset Management, Hardware Asset Management, Enterprise Asset Management, Cloud Cost Management, Operational Technology, and Interconnected Workforce — across both web and mobile platforms.

▪ Strategized and architected for three core new product areas — Hardware Asset Management (HAM), Enterprise Asset Management (EAM), and Cloud Cost Management (CCM) — driving consistency, usability, and business impact across the Asset manageemnt business suite.

▪ Took on a player-coach role as the team expanded — balancing hands-on design work with mentoring, strategy, and cross-functional leadership.

▪ Led the redesign of Software Asset workspace, establishing a strong foundation for product growth and scalability in the following years.

▪ Spearheaded the redesign as the business unit transitioned to the Seismic platform, fostering strong collaboration between design, platform, and business teams to enable great user experiences.

▪ Recieved 'Innovation award' for the SAM redesign project.

▪Co-led the end-to-end design strategy for Herald, Google’s proposed internal finance platform for analysts and business users, aligning design direction with product vision and organizational finance goals.

▪ Partnered closely with the design lead and cross-functional teams to define user journeys, system integrations, and workflows for PO creation and placeholder forecasting — enabling a more connected and efficient finance ecosystem.

▪ Championed user adoption goals by translating complex financial processes into intuitive, scalable design solutions.

▪ Facilitated nine product discovery and problem-solving workshops, driving alignment among finance stakeholders, product managers, and engineers to define priorities and validate design decisions.

▪ Acted as a bridge between design and business teams, managing stakeholder expectations, securing buy-in, and ensuring a shared understanding of user and business needs.