Strategic Impact: Scaled Portfolio from $220M to $1B+ ARR:
Managed the end-to-end design strategy for two critical Business Units (Asset & Operational Technology), overseeing a six-product portfolio and leading high-performing distributed teams through a period of hyper-growth.
🚀 Business Unit Transformation (Asset Management)
▪ Revenue Growth: Directed the multi-year design strategy that scaled the Asset BU from $220M to $1B ARR, delivering 11 major releases and 7 AI/ML-powered agents.
▪ AI Innovation: Pioneered enterprise automation by shipping 7 AI agents, significantly accelerating user adoption and simplifying complex enterprise workflows.
▪ Operational Excellence: Spearheaded a workspace redesign that earned 4 Global Innovation Awards, resulting in a 25% NetSat increase and a 21% reduction in support tickets within two releases.
▪ Leadership Evolution: Built and mentored a distributed team from 1 to 9 designers, scaling the organization through three consecutive promotions from IC to Senior Manager.
🛰️ M&A & Platform Expansion (Operational Technology)
▪ Strategic Integration: Owned the design strategy for the OT BU during a phase of aggressive acquisition, centralizing product migrations and cross-platform integrations.
▪ Mobile-First Delivery: Partnered with the mobile platform team to accelerate high-priority user journeys, unblocking mission-critical field operations.
▪ Organizational Scaling: Built and managed a 0→4 member design team across global geographies, establishing onboarding and operational rigor for new hires.
🎤 Executive Influence & Evangelism
▪ Roadmap Advocacy: Directed 18+ executive vision demos, translating deep customer insights into roadmap pivots and high-priority feature requirements.
▪ Public Speaking: Evangelized design’s business impact at ServiceNow Knowledge Conferences (2022–2024), leading sessions on AI innovation and user-centered transformation.