# Prasenjit Choudhury, SMC > Solutions Engineering & Program Leader | Conversational AI, Voice AI, Chat, Assist, Analytics Location: San Francisco Bay Area, United States Profile: https://flows.cv/prasenjit If I were an object, I’d be a Swiss Army knife - adaptable, resourceful and most useful when the challenge is complex. My career has spanned IT consulting, FinTech SaaS and customer-facing technology roles, from Hyderabad to Silicon Valley. Along the way, I’ve worked across product, consulting, customer success and solutions engineering, building a reputation for learning quickly, solving hard problems and getting things moving across teams. With 15+ years of experience, I’ve helped customers and organizations navigate complexity, connect business needs to practical solutions and drive meaningful outcomes. I’m especially energized by roles where technology, customer impact and execution come together - and where being versatile is a real advantage, not just a buzzword. ## Work Experience ### Senior Solutions Engineer @ interface.ai Jan 2025 – Present | Palo Alto, CA • Lead technical discovery and deliver tailored product demonstrations for Tier 1 enterprise prospects across AI Chat, AI Voice, and Employee AI Assist. • Build repeatable demo scripts and walkthroughs, improving consistency, scalability and speed of technical pre-sales engagements. • Close enterprise deals by translating technical capabilities into clear business value for customer stakeholders. • Partner with Account Executives, Product and Engineering to address technical objections, support solution design and strengthen competitive positioning in complex sales cycles. ### Director Solutions Engineering (Pre-Sales) @ Eltropy Jan 2024 – Jan 2025 | Santa Clara, CA • Drove pre-sales strategy and technical leadership in the for enterprise clients in the financial sector, creating compelling business narratives and delivering scalable, compliant, and AI-first financial technology solutions. • Led technical discovery and delivery of 100+ tailored demos for enterprise clients on $150K+ ARR opportunities, contributing to a 30% increase in win rates for AI-driven digital engagement solutions across Chat, Voice and Conversational Intelligence. • Translated product complexity into compelling executive narratives for C-suite stakeholders and influenced feature prioritization based on business impact. • Partnered with Product and Engineering to define solution architecture, release planning, and customer-facing technical strategy. • Mentored Account Executives and Customer Success leaders, improving sales velocity and implementation readiness. ### Senior Program Manager @ Amazon Jan 2024 – Jan 2024 | Cupertino, California, United States Leveraging the power of GenAI and LLMs to deliver smiles to Billion+ customers... • Led strategic programs for a global team, enhancing Rhythm of Business (RoB) processes and improving resource efficiency by 40%. • Partnered with recruiting and department leaders to define and track hiring KPIs and OKRs, cutting time-to-hire by 30% through targeted pipeline optimizations. • Built data-driven executive reporting frameworks, increasing leadership engagement and visibility into program delivery. • Boosted global incident review participation (Gemba Walks) ### Director of Customer Success @ Eltropy Jan 2021 – Jan 2024 | San Jose, California, United States • Led a team of highly capable Customer Success Managers to support Eltropy’s Tier-1 enterprise accounts, achieving 93% GRR over 2 years • Implemented a scalable onboarding program using standardized process, and customer success lifecycle management tools (ChurnZero, GuideCX), increasing efficiency and reducing time-to-value for clients by 30% • Introduced In-App Assistance tooltip, providing customers with self-service resources, resulting in a 20% reduction in support ticket volumes • Evangelized Eltropy’s top-of-line AI Agents (Voice/Chat) and Conversational Intelligence (CI) offerings to turbocharge Contact Center interactions for community financial institutions • Decreased in-bound training requests by 20% using eWebinars to deliver new product feature highlight reels and self-paced product training • Introduced post-implementation CSAT surveys, to gauge impact and continuously improve onboarding procedures, driving CSAT to all-time of 4.6/5 (92%) Highlights: • Took up additional responsibility to work as AI Conversation Designer • Created for AI-Chat and AI-Voice assistants for Medium to Large-sized Credit Unions, using both FAQs and API integrations to banking cores for Authenticated conversations (including PSTN/SIP transfer to Contact Center systems) • Secured customer renewals for Eltropy’s products by leveraging usage metrics to showcase the continuous value of the product or service, and skillfully negotiating contract renewals to maintain long-term business relationships ### Product Analyst (Contract) @ Apple Jan 2019 – Jan 2021 | Sunnyvale, California, United States • Implemented enterprise-wide IT incident management and notification program spanning 13000+ users in product support and IT operations orgs. • Reduced Mean time to Response (MTTR) SLA breaches from 34.8% to 12.6% and reduced Resolution Turn Around Time (TAT) SLA breaches from 13.2% to 5.4% • Reduced licensing cost by centralizing procurement, reducing monthly license expense by ~$100k/month ### Product Design Manager @ Mphasis Jan 2016 – Jan 2019 | San Jose • Developed prospect qualification engine for boutique bank using social media analytics tools to provide 360-degree view of prospect for cross-sell and up-sell opportunities, increasing customer lifetime value (CLTV) by 15% • Led a cross-functional team to rebuild Fortune 500 banking client’s investment management website from scratch in Drupal 8 CMS - reducing website publishing and update time by 80% (from ~2 weeks to 3 days) • Created Proof of Concept (POC) for a US Top 5 Grocery Store chain using AR/VR to reduce time for store re-design and enhance the in-store experience to increase revenue ### Product Consultant @ Infosys Jan 2010 – Jan 2016 | Orange County, California Area • Orchestrated 50+ client presentations, oversaw 20+ proof-of-concepts & won 3 deals totaling over $1M • Redesigned and upgraded 100+ integrations to replace legacy loan origination systems for South Korean automaker; reduced total cost of ownership (TCO) for client by 40%, from $8M to $5M • Designed Siebel CRM-based solutions for captive auto-finance processes and automated customer correspondence, decreasing effort and time spent by customer service reps by 60% ## Education ### Master of Business Administration - MBA in Marketing Santa Clara University Leavey School of Business ### Post Graduate Diploma in Management (PGDM) in Marketing, Finance Goa Institute of Management (GIM) ### Bachelor of Technology (B.Tech.) in Information Technology Uttar Pradesh Technical University ## Contact & Social - LinkedIn: https://linkedin.com/in/prasenjitchoudhury --- Source: https://flows.cv/prasenjit JSON Resume: https://flows.cv/prasenjit/resume.json Last updated: 2026-04-13