# Prashish Paudel > Software Engineer- Blink Voice | MS in Computer Science | Software Engineer Location: New York, New York, United States Profile: https://flows.cv/prashishpaudel Software engineer passionate about building innovative communication solutions and leveraging AI to enhance user experiences. With a strong foundation in full-stack development, I've contributed to projects ranging from cutting-edge softphone applications to medical simulation assessment platforms. My expertise spans VoIP technologies, modern web frameworks, server-side technologies, and the integration of Large Language Models. I thrive in collaborative environments, having worked with cross-functional teams across various industries including telecommunications, healthcare, and fintech. Always eager to tackle new challenges, I'm committed to creating scalable, efficient solutions that make a real-world impact. Currently exploring the intersection of VoIP and AI to revolutionize how we communicate in the digital age. ## Work Experience ### Software Engineer @ Blink Voice, Inc. Jan 2024 – Present | New York, United States • Led development of an enterprise softphone application, integrating VoIP functionality via (SIP) using JavaScript (React, Electron). • Developed backend services for call recording analysis, real‑time communication, and user data management using Express.js. • Designed and implemented a LLM powered RAG pipeline for automated call transcription, summarization, and topic extraction. • Architected PostgreSQL schema for user management, call analytics, and operational data storage with optimized queries. • Deployed full‑stack microservices on GKE using Docker and CI/CD pipelines to enhance scalability and reliability. • Built AI IVR system using OpenAI Realtime API and WebRTC to automate customer support, call routing, and communications. • Engineered social media app (PitchMe) with Flutter, NestJS, Firebase, and WebSockets, enabling real‑time data synchronization. • Implemented live streaming and battle features with audience interaction using GetStream.io and Firebase real‑time database. • Built social networking features including user feeds, follow/unfollow mechanics, and peer‑to‑peer invitations. • Integrated AI‑powered live coaching using Eleven Labs voice synthesis and OpenAI API for interactive sales training sessions. ### Research Collaborator (Software Developer) @ The University of Toledo College of Medicine and Life Sciences Jan 2023 – Jan 2024 | Toledo, Ohio Metropolitan Area • Collaborated with cardio‑thoracic researchers on ML models for heart surgery data analysis and clinical outcome prediction. • Built an NLP‑Enabled multimodal assessment platform PREPARE for simulation‑based medical education. • Implemented backend microservices (Python, Node.js) with REST APIs supporting multimodal data processing and integration. • Developed React.js web client for curriculum management, model training workflows, and learner performance dashboards. • Integrated multiple speech‑to‑text libraries developed services for model training, event detection, and audio transcription. ### Research Assistant (Software Developer) @ The University of Toledo College of Engineering Jan 2021 – Jan 2023 | Toledo, Ohio Metropolitan Area • Collaborated with cardio‑thoracic researchers on ML models for heart surgery data analysis and clinical outcome prediction. • Built an NLP‑Enabled multimodal assessment platform PREPARE for simulation‑based medical education. • Implemented backend microservices (Python, Node.js) with REST APIs supporting multimodal data processing and integration. • Developed React.js web client for curriculum management, model training workflows, and learner performance dashboards. • Integrated multiple speech‑to‑text libraries, developed services for model training, event detection, and audio transcription. ### Software Engineer @ Quantiphi Jan 2022 – Jan 2022 | Marlborough, Massachusetts, United States • Contributed to development of Fargo, a Virtual Agent for Wells Fargo, enhancing the banking experience for 70+ million customers. • Collaborated with global SCRUM teams and multi‑team stakeholders (linguists, developers, product) to design and launch features. • Supported code reviews, validation, and testing, including unit testing and debugging, to improve system reliability. ### Software Engineer @ FOCUSONE Nepal Pvt.Ltd Jan 2018 – Jan 2020 • Developed Vehicle Tax Calculator (VTAX), delivering backend services and a responsive front‑end for vehicle tax processing. • Built RESTful APIs using PHP and designed efficient MySQL databases to support reliable backend operations. • Created responsive user interfaces with React.js, HTML, and CSS to improve usability. ## Education ### Master of Science - MS in Computer Science The University of Toledo Jan 2021 – Jan 2023 ### Bachelor's degree in Computer Engineering Tribhuvan University Jan 2013 – Jan 2017 ## Contact & Social - LinkedIn: https://linkedin.com/in/prashishpaudel - Website: https://prashishpaudel.com/ --- Source: https://flows.cv/prashishpaudel JSON Resume: https://flows.cv/prashishpaudel/resume.json Last updated: 2026-03-23