# Pratik Lala > Staff Software Engineer, Generative AI at Intuit Location: San Jose, California, United States Profile: https://flows.cv/pratiklala ## Work Experience ### Staff Software Engineer @ Intuit Jan 2025 – Present | Mountain View, California, United States ### Senior Software Engineer @ Intuit Jan 2021 – Present | Mountain View, California, United States Leading the Intuit Assist project with LangChain, integrating documents into AWS Elasticsearch vector stores for semantic searches. Employing GPT-3.5 and GPT-4 models for advanced user response via Retrieval-Augmented Generation on vector stores. • Worked on improving Intuit's conversation platform for better chatbot systems. • Worked with managers and designers to gather project necessities and investigated options for Natural Language Understanding (NLU) to work within our system, collaborating with representatives from 16 companies. • Created a framework to test the performance of NLU engines like AWS Lex, IBM Watson, Google Dialogflow CX, and Microsoft CLU. This framework specifically measured the F-1 scores: accuracy, precision, and recall making sure we chose the best engine. • Pushed for new features such as Multi-region Redundancy for Lex and worked closely with managers from AWS Engineering. • Successfully combined Lex with our bot design system for more efficient bot creation, partnered with various teams to implement multi-region redundancy - training bots in various locations to ensure continuous service. • Partnered with the cross-functional team to strategically brainstorm and formulate a tailored list of APIs for integration with the external service. ### Technical Lead @ Cisco Jan 2021 – Jan 2021 ### Senior Software Engineer @ Cisco Jan 2019 – Jan 2021 ### Software Engineer - III @ Cisco Jan 2017 – Jan 2019 | San Francisco Bay Area ●Working on Vmanage, a distributed cloud based multi-tenanted controller which is used to manage the SD-WAN network for enterprise companies. ● Using Neo4J as the graph database and Kafka as the message-queue. Using ElasticSearch to store data which is increasing over time. ● Developed an innovative TestNG framework for which developers can write Functional Tests in XML and can skip Java to improve code coverage. ●Working on Integration of Viptela's SD-WAN technology into Cisco.(https://www.sdxcentral.com/articles/news/cisco-is-ready-to-upgrade-a-million-routers-with-sd-wan-software/2018/08/) ### Software Engineer - II @ Cisco Jan 2015 – Jan 2017 | San Jose, California ●Development of Virtual Managed Services(VMS) features like IWAN for automating networks using Tail-f's Network Services Orchestrator (NSO) ● Used Transactional API's such as Netconf and Model Driven API using Yang ● Used Openstack API to spin up Virtual Machines in Data Center/Private cloud to deploy Virtual Network Functions. ● Configured Testbed to use for Test and development related activities. ● Used Southbound API's such as Netconf/CLI/REST to interact with network elements and VMM's ● Did Performance analysis with large scale data and optimized the code to bring down the creation time of various services. ● Used profilers like Jprofiler, Yourkit and tools like Jstat to monitor Garbage Collection ### Software Engineer - II @ Nokia Networks Jan 2015 – Jan 2015 | Greater Chicago Area ### Software Engineer @ Nokia Networks Jan 2013 – Jan 2015 | Greater Chicago Area Designed and developed Base station operation and maintenance (BTSOM) software using Object Oriented Principles. Developed new features for Radio frequency testing and File Download. Used Boost Libraries for memory management including shared pointer, weak pointer and scoped pointer. Used Boost Bind for Asynchronous communication. Tested functions using Google's framework for writing unit test in C++. Used TTCN3 scripting language for conformance testing. ### Teaching Assistant @ University of Illinois at Chicago Jan 2012 – Jan 2013 | Greater Chicago Area Developed a Forum-themed Website using Servlet Technologies on the server and HTML as the front end. Also, working on launching it as an application on Android OS. Coordinating with 5 university professors and managing online documentation and presentations for around 20 students. ### Engineering Intern @ Continental Jan 2012 – Jan 2012 | Deerpark Analyzed, Tested VB based high complexity code of a software and fixed major defects which enabled it to connect to Agilent 8960 Developed VB based module, with FTP functionality, used for testing data connections and integrated it with its main software ## Education ### Master of Science in Computer Science University of Illinois Chicago ### University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/pratik-lala-20696023 --- Source: https://flows.cv/pratiklala JSON Resume: https://flows.cv/pratiklala/resume.json Last updated: 2026-04-12