• Partner with Klarna’s commercial and product teams to deliver tailored payment solutions for enterprise and mid-market merchants across the US and European markets.

• Lead technical discovery and solution design sessions with client engineering teams, aligning Klarna’s APIs and hosted products to complex merchant ecosystems.

• Serve as a trusted technical advisor during pre-sales engagements, translating product capabilities into merchant-specific value propositions and architecture designs.

• Influence Klarna’s product roadmap by working closely with product and engineering peers from trusted PSPs like Stripe and Adyen and relaying market feedback internally.

• Provide solution diagrams, Figmas, integration plans, and technical documentation to accelerate onboarding and reduce time to go-live.

• Troubleshoot integration issues and coordinate closely with internal onboarding, compliance, and support teams for seamless implementation.

• Support RFPs and security assessments by articulating Klarna’s infrastructure, data handling, and compliance practices.

• Design and implement custom automations and API Integrations to onboard, verify, assign and manage work, and eventually pay the clients’ vendors and contractors.

• Implement product features to empower the implementation team to own the onboarding module of the product, thereby reducing time, effort, and dependency on the solutions team.

• Updated the middleware platform website and API documentation to conform to the latest corporate guidelines.

• Contribute to the development of the ADP (WorkMarket) open API, both new and existing that integrates with most Accounting and HCM software like HubSpot, NetSuite, QuickBooks, SAGE, among others.

• Demonstrate product capabilities and adaptabilities with sales team during presales client engagements.

• Post sales and implementation, work closely with support team to debug and analyze client issues and scope and develop new feature requests.

• Engaged in product roadmap discussions with different product and engineering leaders to shape the direction and priorities of new features based on client feedback. I was instrumental in getting new DSP features approved.

• I am the designated SME for Creative Asset Library API. Helped increase product adoption by clients by 45% YoY.

• Collect datapoints for API usage and issues for top strategic clients across products and update Tableau reports to present to broader organizational leaders for weekly business review.

• As a TAM, worked closely with strategic clients to help them onboard and integrate with the Amazon Ads APIs.

• Delivered customized technical presentations describing recent releases and roadmap items, beta participation opportunities, product deep-dives and gathered client feedback.

• Work closely with technical writers to update API contracts and client facing API documentation.

• Helped with faster resolution of issues by analyzing code and logs to identify potential root cause and share with the developer support and engineering teams.

• Transitioned to the position of a Team Lead after Zebra Technologies acquired Reflexis Systems.

• Engage with C-level executives of current/prospective retail clients showcasing how the Reflexis suite of products can help their Workforce Management through PoCs and technical presentations.

• Motivate and guide the individual project teams through weekly meetings to ensure timely deliveries and meeting/exceeding the KPIs set by the clients.

• Created blogposts and hosted webinars to educate current and potential clients on product features.