# Pratik Singh > Solutions & Delivery @ Klarna | ex-Amazon Location: New York, New York, United States Profile: https://flows.cv/pratiksingh I am a client-centric software engineering professional with a wealth of experience in software development and delivering enterprise-grade solutions across cloud and API Integrations. I have a proven track record in stakeholder management, pre-sales consulting, implementation, post-sales support, and solution architecture. I am adept in working with technical and business teams to drive adoption, scale cloud solutions, and ensure customer success. ## Work Experience ### Solutions Engineer @ Klarna Jan 2025 – Present | New York, New York, United States • Partner with Klarna’s commercial and product teams to deliver tailored payment solutions for enterprise and mid-market merchants across the US and European markets. • Lead technical discovery and solution design sessions with client engineering teams, aligning Klarna’s APIs and hosted products to complex merchant ecosystems. • Serve as a trusted technical advisor during pre-sales engagements, translating product capabilities into merchant-specific value propositions and architecture designs. • Influence Klarna’s product roadmap by working closely with product and engineering peers from trusted PSPs like Stripe and Adyen and relaying market feedback internally. • Provide solution diagrams, Figmas, integration plans, and technical documentation to accelerate onboarding and reduce time to go-live. • Troubleshoot integration issues and coordinate closely with internal onboarding, compliance, and support teams for seamless implementation. • Support RFPs and security assessments by articulating Klarna’s infrastructure, data handling, and compliance practices. ### Senior Solutions Engineer @ WorkMarket, an ADP company Jan 2023 – Jan 2025 | New York, New York, United States • Design and implement custom automations and API Integrations to onboard, verify, assign and manage work, and eventually pay the clients’ vendors and contractors. • Implement product features to empower the implementation team to own the onboarding module of the product, thereby reducing time, effort, and dependency on the solutions team. • Updated the middleware platform website and API documentation to conform to the latest corporate guidelines. • Contribute to the development of the ADP (WorkMarket) open API, both new and existing that integrates with most Accounting and HCM software like HubSpot, NetSuite, QuickBooks, SAGE, among others. • Demonstrate product capabilities and adaptabilities with sales team during presales client engagements. • Post sales and implementation, work closely with support team to debug and analyze client issues and scope and develop new feature requests. ### Solutions Architect @ Amazon Jan 2022 – Jan 2023 | New York, New York, United States • Engaged in product roadmap discussions with different product and engineering leaders to shape the direction and priorities of new features based on client feedback. I was instrumental in getting new DSP features approved. • I am the designated SME for Creative Asset Library API. Helped increase product adoption by clients by 45% YoY. • Collect datapoints for API usage and issues for top strategic clients across products and update Tableau reports to present to broader organizational leaders for weekly business review. ### Technical Account Manager @ Amazon Jan 2021 – Jan 2022 | New York, New York, United States • As a TAM, worked closely with strategic clients to help them onboard and integrate with the Amazon Ads APIs. • Delivered customized technical presentations describing recent releases and roadmap items, beta participation opportunities, product deep-dives and gathered client feedback. • Work closely with technical writers to update API contracts and client facing API documentation. • Helped with faster resolution of issues by analyzing code and logs to identify potential root cause and share with the developer support and engineering teams. ### Technical Team Lead @ Zebra Technologies Jan 2020 – Jan 2021 | Dedham, Massachusetts, United States • Transitioned to the position of a Team Lead after Zebra Technologies acquired Reflexis Systems. • Engage with C-level executives of current/prospective retail clients showcasing how the Reflexis suite of products can help their Workforce Management through PoCs and technical presentations. • Motivate and guide the individual project teams through weekly meetings to ensure timely deliveries and meeting/exceeding the KPIs set by the clients. • Created blogposts and hosted webinars to educate current and potential clients on product features. ### Software Implementation Engineer @ Reflexis Systems Jan 2013 – Jan 2020 | Dedham, Massachusetts, United States • Started as a full stack software developer for Reflexis Systems, Inc. before it was acquired by Zebra Technologies. • Worked on developing the new front end of the Scheduling and the Time and Attendance product of the Reflexis Workforce Management software using React.js and Node.js • Developed RESTful APIs to enable the exchange of employee, scheduling, and payroll data between Reflexis and clients. Also developed exposed APIs for clients to call to export reporting data out of IBM Cognos. • Managed deployment of the Reflexis software on various web servers on a multi-tenant cluster environment. • Transitioned to a client facing role to work directly with client teams and help them onboard and integrate. • Promoted to team lead upon Reflexis being acquired by Zebra Technologies (September 2020) and handled multiple successful implementations by working closely with product, engineering, and client operations teams. ### Software Engineer @ Cummins Inc. Jan 2011 – Jan 2013 | Jamestown, New York, United States • Part of the team that undertook the successful migration of all operations at JEP from MRP to ERP. • Developed many internal software programs for functions like processing orders, create labels, Intranet website. • Wrote PL/SQL programs to efficiently parse large order files and load engine building transactions to IMS DB. ### Software Engineer @ Libera, Inc. Jan 2010 – Jan 2011 | Jamestown, New York, United States • Developed Libera’s System7 Framework CMS using their proprietary lForms language based on XML. • Implemented DB Indexing and improved page responsiveness of the web app by query optimization. • Handled weekly build generation and deployments of the web app to the Tomcat server on a rotational basis. ### Software Engineer Intern @ Thomson Reuters Jan 2009 – Jan 2010 | Rochester, New York, United States • Worked on a product called RESPA and ImmForms Plus. Part of a team of 3 developers working on bugs reported by the testing team, adding more functionality to the forms requested by the customers, and creating new forms for new procedures, performing Query Optimization for faster retrieval of results. I used ASP.NET 3.5 WPF with C#, WinForms, and MS SQL Server 2008 for development. ### Web Developer Intern @ Jamestown Container Companies Jan 2009 – Jan 2009 | Rochester, New York, United States • Developed and deployed an end-to-end web process to process orders from partners for the corrugated boxes. The process involved fetching orders through ftp, converting xml into human readable orders, send information to manufacturing to generate advanced shipping notices, invoices, and bill of lading, send information back to partners. Developed using C#, MS SQL Server 2008, and IIS 6.0 ## Education ### Master of Science - MS in Computer Science Rochester Institute of Technology ### Bachelor of Engineering - BE in Computer Engineering University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/pratiksin --- Source: https://flows.cv/pratiksingh JSON Resume: https://flows.cv/pratiksingh/resume.json Last updated: 2026-04-05