• Directed quality initiatives for custom mechanical and electrical components across all product development phases (EVT, DVT, PVT) and sustained mass production, ensuring readiness for launch and long-term reliability

• Successfully managed qualification and release of 100+ custom components critical to the production of the SPAN 40/48 and SPAN 24 Panels, meeting aggressive timelines and technical requirements

• Oversaw delivery of project requirements with 20+ suppliers in China and Mexico, ensuring alignment across supply chain, engineering, and manufacturing to achieve quality and cost targets

• Implemented inspection procedures, manufacturing quality tests, and Out-of-Box Audit (OBA) processes at contract manufacturers, enabling consistent quality for SPAN’s flagship energy panels

• Built and deployed core quality management processes including PPAP, Supplier Quality Audits, and IQC/IPQC/OQC protocols, strengthening SPAN’s Quality Management System (QMS) to support expansion

• Established and validated requirements across multiple commodities including PCBA, relays, plastics, metals, glass, fasteners, and wire harnesses, ensuring product integrity and compliance with customer needs

• Directed on-site audits of potential suppliers to assess capability, supply chain performance, and material management, selecting partners aligned with SPAN’s growth strategy

• Partnered with engineering, product, supply chain, and manufacturing teams to launch the SPAN 40/48 and SPAN 24 Panels, while managing sustaining production for the SPAN 32 Panel and SPAN Drive EV Charger

• Conducted in-depth statistical analysis of warranty data to identify key customer concerns and prioritize initiatives that reduced annual warranty spend

• Monitored connected vehicle data and managed diagnostic trouble code (DTC) tracking in Jira to identify and mitigate emerging hardware issues

• Facilitated structured problem-solving sessions using 8D methodology, Ishikawa (Fishbone) diagrams, and 5-Why techniques to resolve complex quality challenges

• Partnered with design engineering, manufacturing, and supplier quality teams to develop corrective and preventive actions, ensuring long-term issue resolution and alignment across functions

• Directed warranty return part reviews, analyzing failure modes and identifying improvement opportunities across design, process, and supplier quality

• Identified opportunities for improved service procedures and cost-effective repair solutions, achieving reductions in Cost Per Repair (CPR) without compromising customer experience

• Supported management in securing over $30M in North American warranty recovery from supplier-driven quality concerns

• Successfully delivered on corporate quality objectives for Customer Satisfaction and Warranty Spend for consecutive calendar years (2020–2021)

• Supported customer clinics during new vehicle launches, gathering and analyzing customer feedback to inform product improvements and enhance launch readiness

• Led the end-to-end design and development of critical subsystems—including the printing surface plate and printer head swapping system—for the SQUINK PCB 3D printer, ensuring alignment with project goals and timelines

• Employed structured, iterative design processes to refine the surface plate for optimal PCB printing and reliable component placement, demonstrating adaptability and continuous improvement

• Successfully implemented a linear motion guide rail system to enable seamless switching between circuit printing, adhesive application, and pick-and-place printer heads, balancing technical feasibility with operational efficiency

• Utilized MakerBot 3D printing and Epilog laser cutting technologies to drive rapid prototyping cycles, accelerating design validation and reducing development risk

• Coordinated with engineers and cross-functional stakeholders to translate design concepts into manufacturable solutions, ensuring technical integration and usability

• Managed competing technical requirements and resource limitations while still achieving project milestones, showcasing strong problem-solving and prioritization skills

• Elected as Captain to Orientation Leaders for welcoming and managing events for more than 1,300 new graduate students at the NYU Polytechnic School of Engineering.

• Coordinated with Orientation Leaders, faculty and staff members to facilitate success of all NGSO programs.

• Overlooked the smooth functioning of Graduate Admissions by coordinating with the staff of Graduate Admissions and assigning tasks to Graduate Orientation Leaders.