# Pratyush Khurana (PK) > Design at Via Location: New York, New York, United States Profile: https://flows.cv/pratyushkhuranapk ## Work Experience ### Product Designer, Remix @ Via Jan 2024 – Present | New York, United States ### Senior Product Designer @ Mark43 Jan 2024 – Jan 2024 | New York, United States As the design leader for our 911-Dispatch and First Responder products, I am owning projects focused on redesigning both offerings. With this, I have been refining user flows, utilizing and adapting the design system, and creating artifacts including testing plans, workflows, and prototypes. Collaborating closely with product and engineering teams, I am contributing to build quarterly OKRs, prioritizing feedback requests, and defining product roadmaps. ### Product Designer @ Mark43 Jan 2022 – Jan 2024 | New York, United States To help Mark43’s expansion into a new market, I am leading a project aiming to enhance EMS dispatching and response capabilities across both web and mobile platforms. In addition, I’m driving a feature that provides 911-dispatchers and responders with real-time visibility into the ETA for emergency units. This enhanced functionality enables more efficient resource allocation. To further contribute to the growth, I frequently take lead in conducting interviews and design challenges for interns, designers, product managers, and other key roles. ### Associate Product Designer @ Mark43 Jan 2020 – Jan 2022 | New York, United States As part of the 911 Computer-Aided Dispatch (CAD) team, I conducted research, collaborated with product and engineering to design complex features. Namely, I worked to embed third-party software within our product to provide first responders with real-time caller data to support a more robust crisis response workflow. Moreover, I integrated first responders’ skills and equipment across products to help call-takers better assign resources to emergency events, decreasing overall response time. ### Product Design Intern @ Mark43 Jan 2020 – Jan 2020 | New York, United States With a growing customer base, my focus was to redesign various parts of our live map to ensure scalability across police, fire, and EMS. Secondarily, I performed a system-wide audit of keyboard accessibility, conducted research calls with dispatchers, summarized findings, and proposed design changes. ### Webmaster @ University of California San Diego Jan 2018 – Jan 2020 | La Jolla, California I led user testing for an online donation tool, driving iterative design improvements and presenting findings to Advancement leadership. Enhanced UC San Diego websites through specialized modules, improving usability, information architecture, and visual design. Collaborated with department leads to conduct A/B testing, optimize SEO, and enhance page coding, linking, and content structure. ### UX Design Intern @ Quicken Loans Jan 2019 – Jan 2019 | Greater Detroit Area I worked on an internal website that served as a central hub for dashboards within the company. Collaborating closely with the team lead, we designed an intuitive admin page, allowing users to create and manage analytic dashboards effortlessly. Additionally, I took the initiative to redesign the top 5 popular reports, each with 500+ daily unique views. ### Design Intern @ Etihad Airways Jan 2018 – Jan 2018 | Abu Dhabi, United Arab Emirates I collaborated with the IT Business Engagement team to analyze and report on design issues for Etihad Airway's Engineering (EYE) website. I partnered with a graphic designer to develop wireframes for the second iteration of the site, which were then presented to the Head of IT. As part of my professional development, I engaged in a job rotation program to gain hands-on experience in Adobe Analytics, application version control, database infrastructure, and SDMS. ### Web Designer @ Scripps Institution of Oceanography Jan 2018 – Jan 2018 | San Diego, CA Led the migration of Aburto lab's HTML website to Wix.com, streamlining website management processes. Additionally, I conducted user tests to identify usability issues and designed and implemented a web solution based on the findings. ### UX Designer @ AlchemyX Start-Ups Jan 2017 – Jan 2017 | San Diego, California I performed in-depth user research and conducted user testing, analyzing the findings to inform the design process. Based on the insights gathered, I designed mindful wireframes and interactive prototypes for web and mobile platforms. Additionally, I actively participated in meetings and branding exercises, contributing to the company's rebranding efforts and exploring representative values. ## Education ### Bachelor’s Degree in Cognitive Science with Specialization in Design and Interaction UC San Diego ### High School Diploma Doha College ### High School Diploma The British School Al Khubairat ## Contact & Social - LinkedIn: https://linkedin.com/in/pratyush97 - Portfolio: https://Pratyushk.com --- Source: https://flows.cv/pratyushkhuranapk JSON Resume: https://flows.cv/pratyushkhuranapk/resume.json Last updated: 2026-03-29