Engineered and scaled dynamic web applications, dashboards, and calling interfaces, implementing navigation redesigns, widgets, and PiP, significantly improving user experience across AI and live agent calls.

Architected and optimized a real-time video calling system with Agora Web SDK, achieving a 90% improvement in video quality, 60% faster connections, and reliability across one-to-one, one-to-many, and live streaming use cases.

Redesigned and developed key platform configurations from the ground up, including strike and agent configurations, video message systems, and screenshare enhancements, stabilizing core product offerings and enhancing new feature integration.

Managed site operations and analysis, resolving 50+ critical issues, improving calling interface efficiency, and ensuring high quality interactions for 3K+ clients, 6K+ agents, 160K+ meetings, and 130K+ hours of calls.

Delivered design and product upgrades, enhancing direct customer experience, accelerating TAT on requests, supporting revenue growth, and shaping flagship AI-first features for the platform.

Mentored junior developers through debugging support and code reviews, elevating code quality and team efficiency.

Delivered a full website under a 3-day deadline despite hardware limitations, rapidly upskilling on unfamiliar tools and producing bug-free code under tight turnaround times.

Oversaw daily platform performance and resolved critical issues, maintaining 99.5% uptime and reinforcing reliability.

Automated workflows and built web scraping tools, streamlining workflows and boosting data collection efficiency.

Integrated back-end functionality with WordPress, strengthening content management and reliable content delivery.

Automated HR workflows using Integromat and Google Apps Script, slashing manual onboarding tasks by 95% and reducing processing time from 1.5 hours to 10 minutes.